It’s the end of the year, which means a few things: holiday parties, New Year’s resolutions and retrospectives of the year behind us as well as predictions of the year to come. So what might 2013 hold for the world of IT and call centers?
The best way to get a perspective on a technological overview of the year to come is to speak with systems integrators and resellers, who have their virtual ears to the ground in a way that few other companies do.
TMCnet recently spoke with Michael Rapp, CEO for Los Angeles-based En Pointe Technologies. En Pointe is an IT services provider and experienced value-added reseller that provides its customers with complete technology solutions, including hardware products, software licenses, and IT services. En Point is also parent of an independent cloud division, called dinCloud, which offers hosted virtual desktops, hosted servers, and cloud storage services.
According to Rapp, 2013 may not bring any new issues, but rather will see a progression of issues embarked upon in 2012: in other words, it’s about mobility, converged infrastructure and the clouds.
Customers, says Rapp, are seeking more “holistic” solutions, and they need to support a much more mobile workforce in an era of BYOD, or bring your own device.
“In particular, we have seen growth in the converged infrastructure portion of our business as our customers continue to seek holistic solutions,” said Rapp. “We have also had growth in both the private and public cloud portions of our business as we have invested in these areas to develop offerings. We have been able to leverage our deep technical capabilities along with our strong manufacturer partner relationships to provide solutions to support this demand.”
Rapp says the industry is currently undergoing a transformational period in which technical innovation is accelerating at a compounding rate with the availability of information from any device. Data will continue to grow exponentially – big data will become even bigger data and will be delivered as a service – and flexibility across applications and infrastructure platforms will be key, he says.
Its pace, however, may depend on outside forces, particularly economic ones.
“Market improvements will depend on the U.S. economy getting past a place of fiscal indecision particularly from the government, which will allow for capital investment and job growth,” said Rapp.
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