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December 05, 2012

Latisys Debuts ITIL-Based Unified Service Desk

Latisys, a national provider of outsourced IT, has introduced Latisys Unified Service Desk. The company has stated that this new product will cater to the expanding customer demand for increasingly complicated, hybrid IT infrastructure. This new product is also important for Latisys' suite of IT infrastructure solutions.

Latisys offers an end-to-end suite of premier IT Outsourcing solutions, including data center colocation, managed hosting, managed services and cloud solutions. These solutions improve a company's IT infrastructure. The company also provides the technology, expertise, scalability, flexibility and control that the clients need from its Tier III, SAS70 Type II compliant data centers.

Latisys' new Unified Service Desk is offering a high satisfaction customer experience due to improved efficiency, rapid response times, greater scale and repeatability, after six months of production benchmarking. Latisys' Unified Service Desk expedites triage and troubleshooting, using ITIL best practices and processes, and offering 24x7x365 fully redundant coverage.

“Most service providers typically take an escalation-driven approach to customer service. They work off of checklists that, while organized, are not efficient," said Carolyn Merritt, VP of Customer Care. “Latisys' resolution-driven approach involves both trained professionals empowered to analyze each situation -- asking the right questions, conducting an early assessment, and quickly tasking the team with the right expertise backing up our commitment to 'one call does it all.’

Recently, the company announced the availability of DC05. According to the company, DC05 is an additional 22,000 sq. ft. of safe, ultra-high power density, carrier-grade IT infrastructure space outside of Washington, DC. The Ashburn, Virginia data center campus will be the east coast hub of its national IT Infrastructure- as- a -Service (IaaS) platform. Latisys is a suitable platform for production workloads, disaster recovery and a gateway to Asia Pacific, Europe and South America.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves

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