With the introduction of IPTV (News - Alert), which enables consumers to enjoy entertainment not just on a TV but also on mobile devices, traditional TV service providers are entering into partnerships with other providers to build their market share and offer people the richest TV experiences.
Duo County Telecom of Jamestown, Ky., and United Communications of Langdon, N.D. are using the Mariner xVu suite of service monitoring products that includes Mariner SupportVu, Mariner NetworkVu and Mariner ReportVu.
This announcement has been made by Mariner, a global leader in IP video service monitoring and troubleshooting technologies.
Mark Henry, vice president of operations, Duo County Telecom said in a statement, "We deployed Mariner xVu so we could provide the best quality IPTV experience for our customers, the solution helps us isolate any service interruptions and troubleshoot effectively — many times before customers even call the help desk."
Mariner's Video Service Oriented Monitoring (vSOM) platform with Minerva and ADB TR-069 integrations is being used by Duo County Telecom and United Communications.
SupportVu provides real-time insight into IPTV performance in the home through an intuitive dashboard that offers a subscriber's view of the service. United Communications is using it to resolve a lingering service issue by pinpointing the exact Set-top boxes that were causing complaints in a hospitality complex.
"The Mariner xVu solution has minimized any rework that we've had to do in the past," says Dennis Hansel, assistant general manager, United Communications. "We are easily able to monitor the quality of service delivered to our customers and respond much faster than before."
"We are thrilled to be working with Duo County Telecom and United Communications," said Curtis Howe, president and CEO of Mariner. "They are valuable partners and we are confident that Mariner xVu will continue to help them provide superior customer service while reducing their operating costs."