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October 15, 2012

AIIM's Survey Highlights Differences of Opinion Over Cloud Use in Companies

Cloud computing is the technology of choice now with many organizations. This technology has become popular in mobile management, CRM, call centers, music and photo sharing and a set of other software solutions.

One of the main attractions coming with the cloud is the lowering of IT costs.

Industry body AIIM conducted a new survey, “Content in the Cloud: Making the Right Decision,” in which around 50 percent of business managers agree the cloud is now being treated as the default way to deliver any new application. But only 19 percent of IT directors feel the same way.

The survey of 364 IT and business managers showed that while the latter were drawn to the cloud’s flexibility, ease of deployment and cost-saving potential, IT pros are still put off by concerns over regulation and control.

For IT decision makers, it’s not a choice of whether to move core functions to the cloud, but when to do so. In particular, document and records management systems, as well as corporate collaboration suites, throw into sharp relief the issues of security and governance that can often be offset in other Web applications in favor of cost-saving or flexibility.

Of particular concern are the consumer-grade file-sharing systems that can bypass IT control, but which business users find so useful. Most IT managers also worry that long-term costs are being overlooked in favor of short-term savings, the survey suggested.

“Of particular concern is the recent growth in the use of cloud-based file-sharing applications. Business users have a tendency to adopt consumer-grade applications…meanwhile, IT departments, concerned about security and governance, prevent access to these services,” Doug Miles, director of market intelligence at AIIM, said in a statement.

Miles also emphasized that while these are genuine concerns, IT departments should be acknowledging the business need provoking management to act in this way and set up an approved and secure business-grade service.

“The best approach is for business and IT managers to put aside their differences and work together to adopt the cloud content management and collaboration solutions that are best for their business,” Miles concluded.

In another release, TMCnet highlighted Information Week’s third annual Federal Cloud Computing Survey findings regarding the federal use of cloud computing, and it seems that a good majority of 103 federal IT professionals have plans to or are in the process of adopting cloud computing.

Edited by Braden Becker

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