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October 09, 2012

BMC Software Upgrades IT Service Management Portfolio

BMC Software’s (News - Alert) IT Service Management portfolio offers a simple service desk and asset management tool for user convenience, providing additional benefits such as faster resolution times and better service, inexpensive pricing and smoother upgrades and simple implementation, use and maintenance. Recently, the company revealed some major updates to this portfolio, which will enable customers to transform their service desk into a proactive “genius bar” experience.

Traditional service desks are passive support desks that are largely dependent upon the infrastructure a company possesses, but this is often limiting and time consuming. With these new upgrades in BMC Software’s IT Service Management portfolio, companies can now provide proactive and personalized enablement to today’s highly mobile workforce.

Offering BMC Remedy IT Service Management Suite 8.0, BMC FootPrints 11.5, BMC Remedyforce Service Desk and BMC Track-It!, the updated portfolio provides both on-premise and on-demand offerings, the company has clarified.

“Enterprise IT organizations and service providers want to deliver a differentiated, modern service experience.  Employees have become far more sophisticated regarding their expectations of IT – they want the ‘genius bar’ service experience everywhere they go, not just in their personal lives,” explained Kia Behnia, BMC’s chief technology officer.

“They want immediate access to the IT services they need, across the channels of productivity they prefer, on any device, regardless of their location or the time of day.”

Recently, the company announced that Generali Deutschland Group deployed the BMC CMF Monitor solution from BMC Software to reduce mainframe costs. It is also expected to get improved performance and capacity data to cater to unique customer requirements. The Solution Generali selected was the BMC CMF Monitor solution, as it offered the ability to reduce the workload on its z/OS mainframe computer compared to the IBM (News - Alert) alternative.




Edited by Allison Boccamazzo
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