infoTECH Feature

June 14, 2012

MegaPath Updates its Partner Portal

MegaPath (News - Alert), a provider of data, voice, and security services in North America, updated its partner portal with the launch of the new Partner Portal tools aimed at helping channel partners to quickly generate greater revenue.

"With one of the largest and most secure MPLS networks in the United States and our growing product portfolio, 2012 is turning out to be a banner year for our channel partners," Dan Foster (News - Alert), president, Business Markets, MegaPath said in a press release.

"By leveraging our new set of tools that make it easier to do business, MegaPath's partners have the confidence that they have the right resources needed to stimulate new business opportunities," Foster added.

MegaPath argues that its success stems, in large part, from its ability to choose and cultivate the right Channel Partners to enhance the flexibility and reach of MegaPath's service offerings.

The new tools and resources for channel partners includes MegaPath Quote Tool, claimed to be a highly customized sales solution that allows all partners, agents, VARs, solution providers, or independent IT professionals to price MegaPath products online without a representative. In addition, partners can also quickly qualify and check access availability and pricing at specific customer locations. They can also view all pending quotes through an easy-to-use interface.

Additional capabilities include; Enhanced Order Status Tracking, Self-Bulk Pre-Qualification and Customer Support Ticket Tracking.

Enhanced Order Status Tracking allows partners to easily search existing orders and see the status of pending orders. Partners can also design custom, configurable reports and schedule receipts of specific reports on a recurring basis. Self-Bulk Pre-Qualification enables partners to simply and quickly create bulk pre-qualifications via the Partner Portal. After uploading the pre-qualification spreadsheet to the Portal, partners receive their results via e-mail. Customer Support Ticket Tracking helps partners to create, search, view and escalate their customers' support tickets as necessary. Partners can also view the status of customers' installation and upgrade tickets.

Related news reports that MegaPath launched a Premier Support Program to expand the master agent benefits.

Edited by Brooke Neuman

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