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April 09, 2012

Avnet Expands into Electronic Products Aftermarket with Launch of Avnet Integrated Resources

Avnet, Inc. a provider of total solutions for the aftermarket needs of electronics OEMs, service providers and corporations, was seeking to invest as well as build its aftermarket services business as part of its overall profitable growth strategy for a long time.

In this regard, Avnet launched a new business unit called ‘Avnet Integrated Resources’ to provide a complete portfolio of aftermarket services to the technology supply chain.

“Avnet recognizes the growing need for integrated aftermarket service solutions,” said Steve Church, president of Avnet Integrated Resources, in a press release. “OEMs have made their electronic products more reliable, powerful and scalable. As a result, their useful life today extends beyond OEM service life support. Corporations increasingly want to maximize their original investments and fully leverage the expanded product life.”

According to Avnet, the Avnet Integrated Resources delivers a total solution of end-to-end aftermarket services for electronics original equipment manufacturers (OEMs), service providers and corporations. This in turn facilitates them to manage the lifecycle of their technology investments quickly and easily.

Leveraging the robust suite of aftermarket services built by Avnet, Avnet Integrated Resources provides customers with the ability to integrate end-to-end solutions that include onsite technical field services; board level repair and refurbishment of electronic products; extended warranty, spares management and repair parts programs; responsible disposition of electronic products to maximize asset value at the end of service life; and responsible recycling for recovery of base material value.

According to Avnet, it developed a robust suite of aftermarket services through a series of strategic acquisitions to provide a “one-stop-shop” approach to the growing need to repair, refurbish and responsibly dispose of electronic products and consumer electronics.

Some of the Avnet Integrated Resources service offerings currently being offered include onsite field service technician network supporting more than 10,000 field events a month; integrated technical call center supporting more than 4,000 field-service technician network with training, call dispatch and customer service; service parts logistics; board level repair centers; R2 certified asset recovery and reclamation; and more.

Rick Hamada, CEO for Avnet, said in a statement, “By expanding into markets adjacent to our core electronic components and enterprise computing businesses, we can leverage some key existing strengths while adding to our overall services, resulting in increased value for both our partners and our shareholders. Our customers have come to count on us for delivering technology, services and solutions that matter, and this is another example of our ability to use our understanding of the technology supply chain to accelerate their success.” 

Edited by Jennifer Russell

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