Dell and Atos to Provide Wolters Kluwer an Extensive Suite of IT Infrastructure Services

Wolters Kluwer customers from the tax, finance, legal and healthcare industries will now be provided with a standardized cloud-based IT infrastructure and global support solution from Dell (News - Alert) Services and Atos. At present almost 70 percent of Wolters Kluwer's portfolio is online, which means the need for secure, responsive and high quality infrastructure is essential for supporting customer service. The IT outsourcing services from Dell and Atos will support faster workflow solutions, mobile applications and a faster delivery of content.

In a release, Tom Lesica, CEO of Global Shared Services, Wolters Kluwer, said that, “Traditional methods for provisioning IT infrastructure and services no longer support the pace of innovation in professional markets for online, software and service solutions, and an increasingly mobile customer base. With applications and services being brought to market at an accelerating pace, a more dynamic delivery method based on an agile cloud service and variable cost structure is more suitable.”

He added, “This decision and partnership brings together Wolters Kluwer, Dell and Atos, who share a common passion about great customer service, industry innovation and market leadership.”

Dell Services and Atos will provide Wolters Kluwer North American and European operations Application Hosting; Service desk; Storage; Networking and Managed Security. Peter Cook, CIO of Global Shared Services, Wolters Kluwer, said that, “We are continually looking for ways to deliver better, more robust online information and software solutions to our customers via the cloud. By standardizing and outsourcing our IT infrastructure, we can create a global cloud platform for online services that is inherently flexible and meets our clients' requirements for performance, security and high availability. At the same time we reduce our costs of operating and maintaining different infrastructures around the world.”

Kevin Jones, vice president and managing director Infrastructure and Cloud Computing, Dell Services said, “Dell and Wolters Kluwer are passionate about delivering a superior customer experience and unmatched service. Secure, reliable and responsive services are an essential part of the equation. We look forward to building on our partnership, enabling Wolters Kluwer to quickly bring new services to market, manage their current services more efficiently and drive a consistent IT experience around the world -- all through our cloud-based infrastructure.”

In other news, Atos recently announced the launch of new Testing & Acceptance Management (TAM) services for SAP (News - Alert) solutions. This innovation is the fruit of extensive efforts conducted as part of an R&D program, in anticipation of market demand for a solution that is easy to integrate and aims to save up to 40 percent of the time required during the testing phase and reduce related engineering costs.