Info Tech: 1/13/2011 eNewsLetter |
| • | IVR 101: The Advantages of VoiceXML-Based IVR Systems |
| In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally. | |
| • | Aberdeen Study Finds Effective IT Outsourcing Requires Oversight |
| When it comes to IT outsourcing, there’s simply no way around managing the outsourcing provider and managing outsourcing expectations. Those are among the conclusions of a new report from high tech research firm Aberdeen Group.
According to “The Business Value of IT Outsourcing Benchmark Report,” outsourcing an IT function or service is a complex and significant initiative. As such, the most effective way to realize tangible results begins by treating outsourcing as a strategic issue rather than simply as a tactical way to cut costs. To read the report, click here Or | |
| • | Netarx Provides Management Services to Global Access Point Data Centers |
| Netarx Inc., a provider of collaboration and data center services, announced the formation of an alliance with Global Access Point (GAP) for offering installation, monitoring and management services in GAP's mid-west data centers in the U.S. | |
| • | Staying in Business in Tough Times |
| • | SIPNOC: A New Conference for SIP Network Operators |
| • | New Business Version of Skype for Windows Gets Group Video Calling |
