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The Kansas City Royals Partner with 8x8 to Improve Business and Fan Communications8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced The Kansas City Royals Major League Baseball (MLB (News - Alert)) team has selected 8x8 as their official cloud communications and contact center partner to help improve employee, partner, and customer experience. In addition, 8x8 (News - Alert) has signed a multi-year sponsorship of the Royals. The Kansas City Royals play at least 81 home games each season, which are broadcast on radio and television locally, regionally, and/or nationally as well as streamed on MLB.TV, ensuring exposure that will broaden 8x8's brand awareness to a national audience. The Kansas City Royals recognized the opportunity to modernize and transform employee and fan experiences could only be achieved by moving away from its legacy, on-premises communications and contact center systems to a single, cloud platform. Working closely with technology partner System Target, the Royals selected the 8x8 X Series cloud voice, video, chat and contact center solution for its more than 500 points of communications throughout the organization, including stadium concessions and contact center agents, in order to gain a 360° view of fan engagement, enhance employee and agent efficiency, and deliver an exceptional fan experience. "How weperform off the field is important in strengthening and growing our loyal fanbase. As a leading global provider of cloud communications, we welcome 8x8 to The Kansas City Royals family as they help us move our communications to the cloud," said Brian Himstedt, Sr. Director of Technology at The Kansas City Royals. "8x8's single, integrated desktop and mobile apps, reliable voice and video quality, analytics and reporting, and deep integration and synchronization between 8x8 Contact Center and Microsoft (News - Alert) Dynamics 365 will allow us to improve response times, personalize and strengthen relationships with our Season Ticket Members, and align fan engagement and loyalty across different departments, including ticketing, concessions, and team stores, before, during and after each game." As part of 8x8's sponsorship of the organization, the company will receive multiple signage opportunities behind home plate, on field level and throughout Kauffman Stadium, as well as on-field and in-stadium activities, and radio promotions. "We're thrilled to partner with The Kansas City Royals, and help them drive innovation to transform the employee and fan experience," said Vik Verma, Chief Executive Officer at 8x8, Inc. "Providing The Royals organization with an open cloud communication and contact center platform that increases staff productivity and improves engagement with colleagues, partners, and fans, will be a home run for everyone." About 8x8, Inc. 8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook. 8x8® and 8x8 X Series™ are trademarks of 8x8, Inc. View source version on businesswire.com: https://www.businesswire.com/news/home/20200213005246/en/ |
