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Genesys Introduces Experience as a Service Enabling Organizations to Deliver True PersonalizationSAN FRANCISCO, Jan. 14, 2020 /PRNewswire/ -- Genesys®, the global leader in omnichannel customer experience and contact center solutions, announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud®, to Genesys Cloud™. This shift reflects the evolution of the company and marks the launch of Experience as a ServiceSM powered by Genesys Cloud, which enables organizations to achieve true personalization at scale. Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, helps organizations provide better experiences to their customers and employees. "Through Genesys Cloud, we're delivering Experience as a Service to make it easier for organizations to foster customer trust and loyalty. This starts by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment," said Tony Bates, chief executive officer of Genesys. "When businesses can provide distinctive experiences tailored for each customer, they're achieving the level of personalization today's consumers are looking for – and that's what we enable with Genesys Cloud." The solution for any organization "As the fastest growing digital bank in Brazil, we chose Genesys Cloud because we needed a cloud-based omnichannel customer experience platform that could keep up with our accelerated growth strategy," said João Marcus dos Santos, customer care IT leader of Banco Inter. "Genesys Cloud allows us to use a single solution to engage with our customers on every channel and provides the flexibility we need for our company's rapid evolution, enabling us to add innovative and disruptive solutions quickly." New pricing gives businesses ultimate agility "After a nearly 30-year legacy of providing leading on-premises contact center solutions, Genesys has successfully pivoted to the cloud – a feat many premises providers have tried but few have succeeded in making," said Sheila McGee-Smith, president, McGee-Smith Analytics. "Genesys Cloud gives businesses the best of both worlds: one of the industry's most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This winning combination enables even the most complex organizations to provide a differentiated experience to each customer, every time." The platform for rapid innovation The company also announced it is delivering all new innovations exclusively via the Genesys Cloud platform. This makes it easy for any Genesys customer – whether on-premises, cloud or hybrid – to consume new capabilities, including artificial intelligence, digital, predictive analytics and more, regardless of the Genesys product they use. Learn more about transitioning from an on-premises contact center solution to Genesys Cloud. About Genesys ©2020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, and the Genesys logo, are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Contacts: Adriana Saldaña
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