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Kasisto Announces Second Generation of Conversational AI Platform Empowering Banks to Seamlessly Launch New Intelligent ConversationsNEW YORK, Nov. 13, 2018 /PRNewswire/ -- Kasisto, creators of KAI Banking, the leading Conversational AI platform for finance, today announced the second generation of its platform, which is recognized for its ability to drive business results while improving customer experiences. Since KAI's launch in 2016, it has processed tens of millions of virtual interactions across six countries, three languages and multiple channels, including mobile apps, websites and messaging platforms. DBS Bank, Mastercard, Standard Chartered, TD Bank and other leading financial institutions are using KAI to improve digital servicing, drive deeper digital engagement, and streamline customer and product acquisition. The enhancements announced today reflect Kasisto's agile, customer-centric philosophy of incorporating its real-world experience working with banks to design, integrate, deploy, maintain and expand intelligent conversations. These new features are further proof points that KAI can anticipate and meet fast-changing market requirements. "Our improved suite of tools makes it easier for banks to quickly add new features and services, channels and markets," said Chief Product Officer and Co-founder Dror Oren. "With our API-centric platform, we continuously incorporate new financial services data into our robust APIs to ensure rapid deployment of well-branded and personalized experiences. Just like KAI, we're always learning and these enhancements are a direct result of what it means to be proven in production, powering intelligent conversations with millions of bank customers." Built with the deepest AI portfolio in the industry, KAI is enterprise-ready and tested by the rigorous demands of financial institutions for scalable, extensible, secure and compliant solutions. Key feature improvements in this second generation of KAI include: Self-service platform tools empower banks to manage content and AI training
Extending language coverage
Differentiated conversations easily deployed across channels with Conversational API
KAI's new segmentation feature allows business users at banks to define and target customer segments based on any combination of parameters. Now, they can define and manage segments so KAI's virtual assistants can be designed with unique customer experiences.
Robust security and compliance at its core Todd Copeland, SVP Head of Digital Channels at TD Bank, said, "We are committed to creating deep connections with our customers through intelligent, highly personalized and empowering experiences. Our collaboration with Kasisto is helping us respond to our customers' needs and adding an important new dimension to our leading mobile app that will give customers even more access to real-time insights into their spending patterns." In Gartner's September 2018 report, Architecture of Conversational Platforms, written by analysts Magnus Revang, Van Baker, Brian Manusama and Anthony Mullen, they recommend that "Technology innovation leaders looking at how AI conversational platforms are evolving should: Choose a platform approach to conversational capabilities because the underlying architecture is similar for a wide variety of use cases." Furthermore, they cite that "Customers looking at multiple use cases in the enterprise will benefit from a platform approach." Another key recommendation is to "select only solutions or capabilities that have analytics as part of the architecture, enabling them to learn and improve their conversational implementations." More-sophisticated platforms have the tools to turn analytics into action and help improve the system. We believe this report underscores the importance of a solution's architecture and its extensibility to ensure a platform can evolve to meet future requirements. "To echo the Gartner report, we believe that financial institutions in particular should pay close attention to their Conversational AI platform's architecture, tools and analytics. Clearly, we've made an investment in these key areas, and we feel what sets us apart is the quality and sophistication of our tools and experience integrating into our customers' systems," said Zor Gorelov, CEO and Co-Founder at Kasisto. "These are organic systems, constantly learning and discovering from customers, and the pace of maturation in conversational technologies is rapid. We've built KAI to ensure that banks can respond quickly to changing customer and business requirements." About Kasisto CONTACT: [email protected] View original content to download multimedia:http://www.prnewswire.com/news-releases/kasisto-announces-second-generation-of-conversational-ai-platform-empowering-banks-to-seamlessly-launch-new-intelligent-conversations-300748755.html SOURCE Kasisto |