[February 08, 2018] |
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NICE to Showcase Integrated Approach to Customer Experience at CCW 2018
NICE (Nasdaq: NICE) today announced that it will be presenting a
unified portfolio of holistic solutions for perfecting customer
experience and service excellence at Germany's biggest contact center
event, Call Center World (CCW) 2018 to be held from February 27 to March
1, 2018 at the Estrel Congress Center in Berlin. NICE will showcase its
solutions in Hall 4 Stand A4/B3, present a seminar as part of the CCW
education program and host focused guided tours.
Recognized by Gartner (News - Alert) as a leader
in Workforce Engagement Management, NICE will be showcasing how to
drive service excellence through workforce optimization with a focus on
employee engagement. In addition, NICE will show how it can help
companies to meet new European regulations such as the General
Data Protection Regulation (GDPR) and the Markets in Financial
Instruments Directive (MiFID). Improving operational performance as well
as the total cost of ownership, NICE's solutions can be run on-premise
or as part of our dedicated cloud customer experience platform.
Highlights to be showcased at the event include:
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NICE
Workforce Optimization (WFO) is comprised of tightly integrated
solutions, enabling organizations to improve agent productivity,
identify performance gaps, deliver targeted coaching, and effectively
forecast workloads and schedule staff. Adaptive WFO technology is an
integral part of the solution suite which uses analytics-based
modeling to dynamically personalize contact center processes, such as
scheduling, coaching, training, evaluations, and motivational
incentives, at an individual agent level.
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GDPR
Complianc Center, a dedicated
solution for meeting GDPR requirements in the contact center. It
provides actionable intelligence for proactive and corrective action
aligned with the principles of GDPR as well as answers to the
challenges faced by organizations globally in their efforts to comply
with the regulation. It also supports a wide array of solutions for
record keeping, PCI DSS, MiFID II consumer protection and privacy
regulations, including HIPAA, SEC (News - Alert)-17, CFPB, and more.
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NICE
InContact CXone, a cloud customer experience platform combining
best-in-class Omnichannel Routing, Workforce Optimization, Analytics,
Automation and Artificial Intelligence. CXone runs on Amazon Web
Services (AWS), utilizes microservices, and is based on an open, cloud
native foundation, which provides full elasticity, rapid turn around
and unparalleled reliability. It includes APIs and enables
integrations with partner solutions as well as customer-specific
extensions.
Don't miss the NICE session - Wednesday, February 28, 2018 at 15:30
in Hall 2, Messeforum
As part of the CCW education program, Benedikt Dormann, Senior Business
Consultant at NICE will present a seminar entitled "It takes one -
Außergewöhnliche Customer Experience unter einem Dach". The seminar
will focus on sharing why it's not technology that impresses but rather
the experiences created with it, as well as what makes business as usual
no longer an option. Mr. Dormann will also discuss why it's all about
being first today. This will be followed by a happy hour open to
all CCW attendees at the NICE booth in Hall 4 Stand A4/B3 from 17:00
onwards.
NICE invites delegates to register for ten minute guided tours focused
on quality management which it has been chosen to lead at the event. The
tours will be brought three times a day to the NICE booth where Benedikt
Dormann will share best practices of quality management.
About NICE NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by the NICE spokesperson, are based
on the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the
impact of the global economic environment on the Company's customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180208005338/en/
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