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North American Hosted IP Telephony and UCaaS Market, Forecast to 2023NEW YORK, Oct. 18, 2017 /PRNewswire/ -- Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects. Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications. Key growth opportunities in the UCaaS market exist in the following areas: • UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility) • Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services) • Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials) • Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise) • Greater market reach (e.g., channel expansion, international presence, digital engagement) While more "traditional" UCaaS solutions will continue to experience rapid adoption, the industry will begin to gradually transform under the impact of both internal and external forces. The emergence of "productivity UC", "vertical UC", "IoT UC" and other forms of embedded communications is likely to disrupt provider business models, solution prices, customer use cases and other market dynamics. As communications vendors provide open application programming interfaces (APIs) and as CPaaS offerings gain traction, businesses will have more options for deploying communications and collaboration functionality from both traditional communications providers and new market entrants with software as a service (SaaS), cloud or other backgrounds. Read the full report: https://www.reportlinker.com/p05149312 About Reportlinker ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need - instantly, in one place. https://www.reportlinker.com __________________________ Contact Clare: [email protected] US: (339)-368-6001 Intl: +1 339-368-6001 View original content:http://www.prnewswire.com/news-releases/north-american-hosted-ip-telephony-and-ucaas-market-forecast-to-2023-300539091.html SOURCE Reportlinker |