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TMCNet:  Zoho Announces Agreement with Spiceworks to Provide Free Cloud-based, On-Demand Remote Support for IT Professionals

[October 10, 2017]

Zoho Announces Agreement with Spiceworks to Provide Free Cloud-based, On-Demand Remote Support for IT Professionals

Zoho today announced it has entered into an agreement with Spiceworks (News - Alert) to provide Zoho Assist, its free, online remote support application, to the millions of IT professionals who use Spiceworks to do their jobs.

Powered by Zoho (News - Alert) Assist, Spiceworks Remote Support complements a collection of free tools and experiences provided by Spiceworks to help IT professionals connect with their peers, learn new skills and technologies, find and buy the solutions that are right for them, and manage their IT environment. The cloud-based tool enables IT professionals to remotely connect to end user workstations without a limit on the number of users or sessions. Using an encrypted internet connection, IT professionals can securely access workstations and troubleshoot IT issues without reconfiguring their VPN or firewall.

Highlights of Spiceworks Remote Support Powered by Zoho Assist

  • No Signup or login involved. A single click will start a remote session.
  • No complex steps necessary for end users to join the session.
  • Completely free for both personal and business use.
  • Unlimited end-points. Works across devices.

IT help desks, outsourced IT and MSPs, and customer support teams across the world rely on Zoho Assist to support remote customers located anywhere. It's web-based, secure, works well with firewalls, and doesn't require any prior installation to start or join a remote support session. Spiceworks Remote Support will enable IT professionals to better support a mobile workforce by remotely resolving issues with employees' hardware, software, and cloud services at no cost.

"IT professionals are challenged to support an increasingly mobile workforce that is constantly on the go," said Francois Caron, Executive Director of Spiceworks IT Product Management. "By enabling IT professionals to remotely access workstations over the internet, Spiceworks Remote Support will make it much easier to see what's really happening in a user's environment and quickly resolve any issues without being physically present."

"Remote support has become indispensable considering the distribution of teams/customers across countries. At the same time, IT pros need simple and free tools to support their customers. It'll be ideal if all essential applicatons are available at a single place and for free, like Spiceworks. We're glad to add remote support functionality to the toolkit as it would benefit IT pros a lot," said Raju Vegesna (News - Alert), Chief Evangelist at Zoho. "We hope it should add significant value as supporting remote customers no more means buying exorbitant software."

Additional Resources

Zoho news coverage: https://www.zoho.com/inthenews.html

Zoho press releases: https://www.zoho.com/press.html

Zoho videos: http://youtube.com/zoho

Zoho blogs: http://blogs.zoho.com

Zoho on Twitter (News - Alert): http://www.twitter.com/zoho

Zoho on Facebook (News - Alert): http://www.facebook.com/zoho

About Spiceworks

Spiceworks is the professional network millions of IT professionals use to connect with one another and thousands of technology brands. The company simplifies how IT professionals in the $3 trillion IT industry discover, buy, and manage technology products and services each year. Headquartered in Austin, Texas, Spiceworks is backed by Adams Street Partners, Austin Ventures, Institutional Venture Partners (IVP), Goldman Sachs, Shasta Ventures, and Tenaya Capital. For more information, visit http://www.spiceworks.com.

About Zoho

Zoho is the operating system for business-a single platform with all the applications needed to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho's marketing, sales and customer support applications like Campaigns, CRM, Desk and Assist; empower employees to create, store and distribute content on the cloud with Zoho's productivity and collaboration applications like Office, Mail, and Docs. Businesses can run their operations on Zoho's finance and HR applications like Books, People, and Recruit.

More than 30 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses-including Zoho itself. Each business can choose to run the entire Zoho suite or just a single application. Zoho applications are available directly through zoho.com, or through an ecosystem of hundreds of worldwide Zoho partners.

Zoho is a division of Zoho Corp., a privately held and consistently profitable company with more than 5,000 employees. Zoho is headquartered in Pleasanton, California, with international headquarters in Chennai, India, and offices in Austin, Texas; London, U.K.; Yokohama, Japan; and Beijing, China. For more information, please visit https://www.zoho.com/.


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