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TMCNet:  Estimate Teams Up With ICG Call Center

[August 10, 2017]

Estimate Teams Up With ICG Call Center

NEWBURYPORT, Mass., Aug. 10, 2017 /PRNewswire/ -- Logical Engine, Inc., a mobile app developer specializing in supporting small business, has announced that its cloud-based estimating app � "Estimate Rocket"- is now supported by customers of "Information Communications Group," a premier international call center.�

When asked for comment, Tom Droste, President, Logical Engine noted:� "We are delighted that 'Estimate Rocket' is being embraced by call centers. This actually evolved at our mutual customer's request. Now contractors and other small business owners can have call center personnel: accept inquiries, load their CRM, and schedule estimates live real-time and accessible from anywhere with a cloud-based system. It is the ultimate in cost-effective prospect management." Droste further commented: "Estimate Rocket has only been available for a few years, but our growth suggests small businesses are obviously viewing it as a solution to reduce their historial high cost of estimating and the need to raise the professionalism and image of their presentation. What is most exciting is the range of businesses we see using the app."

Estimate Rocket allows mobile estimators to use tablets and phones to calculate service/repair costs for any industry. Users insert their own pricing model and the system creates itemized estimates, with photos of proposed repair areas in a digital format which estimators can email or print out for prospects instantaneously. The cloud-based system allows for real-time collaboration with office personnel. Additionally the system interfaces with Google Maps and provides plotting of all appointments as well as driving directions. The system's enhanced features include a built-in CRM (Customer Relationship Management System) to support continuous communication with prospects and customers before and after acceptance of the estimate.

Darlene Campbell, President, ICG shared: "We now: accept calls for our small business customers, follow their script/protocol for customer interface and info requests, load prospect information into the customer's Estimate Rocket and in some cases actually schedule estimates. Our customers are delighted with the productivity gain, and speed."

For more information visit:����

Contact: Kathleen Droste
d: 978-400-9970

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SOURCE Logical Engine

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