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TMCNet:  Gallaher Continues Customer Service Emphasis, Expands Services and Monitoring

[July 13, 2017]

Gallaher Continues Customer Service Emphasis, Expands Services and Monitoring

KNOXVILLE, Tenn., July 13, 2017 /PRNewswire/ --�Gallaher, the region's leading life safety and asset protection solutions provider, announced today the expansion of their Services and Monitoring division to ensure growing roster of clients receives exceptional service.

Gallaher, a leading life safety and asset protection solutions provider, recently shifted their central station-which monitors burglar, fire and other business alarm systems-to Tennessee in order to offer higher levels of customer service and more features for their clients.

Last year alone, Gallaher provided solutions and performed services for more than 1,000 clients, including Dover Development, Maryville City Schools, Blount County Schools, Church Street United Methodist Church, and Margaritaville Island Hotel. In addition, Gallaher also worked on multiple projects in the metro Nashville and Chattanooga areas.

Gallaher grew 21.6 percent in 2016 and expects to grow as much as 50 percent in 2017. This growth led Gallaher to invest in their curent employees and new talent while expanding efforts in their Services and Monitoring division.

"Our growth is in no small part a testament to the hard work and dedication our employees have to delivering the best service possible for our clients," said Breck Ellison, COO at Gallaher. "We've found a successful model that provides the best life safety and asset protection solutions for our clients, however we're just scratching the surface."

Gallaher recently shifted their central station�which monitors burglar, fire and other business alarm systems�to Tennessee in order to offer higher levels of customer service and more features for their clients.

"Our customers now have the ability to do things through apps for security and video," Ellison said. "They can create custom reports and pull information from the panels themselves without having to call. They can make changes themselves without having to go through our office. It's a lot more of a user-friendly process."

Future growth plans for Gallaher include expanding their remote service capabilities to include hosted access, managed access, and hosted and managed video, which allows customer to use video and access control without having to purchase software, server, and equipment themselves. This reliable, cloud-based option will provide a much more scalable option for smaller or mid-sized businesses.

About Gallaher
Since 1973, Gallaher has helped clients and the communities they serve live safer and more enjoyable lives. As the region's leading life safety and asset protection solutions provider, Gallaher delivers the best in design, integration, installation and service for a variety of business needs. Gallaher serves a broad portfolio of markets including healthcare, commercial, education, industrial, multi-dwelling and the public sector. By building customer loyalty through a commitment to a superior client experience, while maintaining a set of core values and standards of excellence, Gallaher proudly boasts an unparalleled employee retention rate and loyal customer base.

For more information on how Gallaher can help your business make integrated technology solutions easier, visit http://gallaher-assoc.com/ or call 877-970-2471.

MEDIA CONTACT:
Heather Ripley
Ripley PR
865-977-1973
hripley@ripleypr.com

View original content with multimedia:http://www.prnewswire.com/news-releases/gallaher-continues-customer-service-emphasis-expands-services-and-monitoring-300487406.html

SOURCE Gallaher


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