|[April 10, 2017]
Verint Advances Modern Online Experiences with Enhancements to Community Solution
Inc. (Nasdaq: VRNT) today announced the availability of new
enhancements to its Verint
Community™ solution, including live user engagement
capabilities, a richer, more in-depth interaction platform for comments
and discussion, and an enhanced conversational experience.
These enhancements are designed to accelerate online collaboration and
increase the overall effectiveness and engagement of social communities,
and include new member and group management capabilities, full emoji and
emoticon support, prioritized notifications and calendar advancements.
Further functionality supports the addition of live user engagement with
real-time content updates and real-time presence and typing indicators;
new threaded comment and discussion capabilities for a richer, more
in-depth interaction platform; and a brand new conversation experience
that includes live interactions and search by keyword functionality.
Live User Engagement and Member Presence-Many new features in
the Verint (News - Alert) Community solution rely on detecting presence to content,
services and members. Members' presence is now represented by an
indicator shown as a dot in live-updating areas, helping identify that
the user is online and may see and respond more quickly than before.
Threaded Comments and Forum Discussions-With this enhancement,
community comments are now visually threaded so users can vote up or
down on comments in real time, see typing indicators if other users
are in the process of responding, and sort by oldest, newest and best,
according to user votes. Community discussions also receive
intelligent live updates that notify users of new comments that come
in-line. Similar to threaded comments, threaded forum discussions
receive live updates, user typing indicators, visually contextual
permalink pages, enhanced sorting options, and rich content controlled
by a new content filtering feature that provides administrators with
easier control over the type of mark-ups in threads and replies.
Live Activity Steam with Threaded Comments and Conversations with
Search for Advanced Collaboration-Live presence enhancements
support the receipt of real-time updates to comments and stories in
the community activity stream. Verint Community also features a host
of private messaging enhancements by way of a new user interface (UI),
shortcuts that allow users to move between conversations, scroll
through current conversation messages, search within and across
conversations and create new conversations.
"Verint Community enables organizations to make better, more informed
business decisions based on social interactions and data, and the
valuable intelligence it contains to heighten social customer service,
digital marketing and employee engagement," notes Jon Allen, GM
community solutions, Verint. "Likewise, users benefit from the ability
to more effectively collaborate and share information, advance customer
self-serve experiences with the ability to find solutions in online
resources, deflect support calls, and deliver better products faster by
sourcing new ideas from customers, partners and potential buyers."
Part of Verint's Customer
Engagement Optimization™ portfolio through its
acquisition of Telligent®, this customer support and digital
marketing community solution unites modern collaboration technologies
into a single integrated suite that includes social applications and
services. Enabling organizations to create communities of interest for
their customers, partners and employees, it includes both external
customer and internal employee community environments that provide a
platform for organizations to deliver social customer service, drive
social commerce and deepen customer relationships, while heightening
customer and employee engagement.
here to learn more about Verint Community and how to help elevate
customer and employee experiences.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, more than 10,000 organizations in approximately 180
countries-including over 80 percent of the Fortune 100-count on
intelligence from Verint solutions to make more informed, effective and
timely decisions. Learn more about how we're creating A Smarter World
with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017 and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
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SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
Systems Inc. or its subsidiaries. Other trademarks mentioned are the
property of their respective owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170410005193/en/
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