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TMCNet:  InMoment Reveals New Leadership and First-of-its-kind Technology at Annual CX Elevated Event

[March 15, 2017]

InMoment Reveals New Leadership and First-of-its-kind Technology at Annual CX Elevated Event

Hundreds of CX leaders who gathered at InMoment's Customer Experience Elevated 2017 conference last week received an exciting first look at the company's ground-breaking Discover™ advanced analytics product, and witnessed the live announcement and introduction of InMoment's new CEO Andrew Joiner.

Analyze. Act. Ascend.-the theme for this year's conference-laid the foundation for a week of game-changing moments. Global thought leaders from both the consulting and practitioner arenas hosted executive discussions, workshops, and mainstage presentations. Featured speakers included Forrester (News - Alert) Senior Analyst Samuel Stern, best-selling author Daniel Pink, and representatives from McKinsey & Company and Ipsos Loyalty. CX leaders from Comcast (News - Alert), Tiffany & Co., Gold's Gym, Tesco and Dave & Buster's also preseted. Former InMoment President and new CEO/Founder of Red Shoes Living Lonnie Mayne was the inspirational closing keynote for the event.

In his opening remarks, InMoment Founder John Sperry introduced Customer Experience Intelligence, a new vision for transforming traditional customer insights into always-on, customer-sourced intelligence for all areas of the enterprise. Sperry, who now serves as chairman of the board and the company's chief scientist, then introduced InMoment's new CEO. Joiner is a seasoned executive who brings extensive expertise in growing global, market-leading, high-growth SaaS organizations. His previous experience includes leading both HP Software's customer experience business, and HP Autonomy (News - Alert), a market leader in providing unstructured data applications and solutions focused on customer experience and marketing technology.

A highlight of the event was the presentation of awards to select InMoment clients who achieved stand-out success during the previous year. The 2017 award honorees include:

  • Rookie of the Year: Tiffany & Co.
  • CX Innovator: Caesars Entertainment
  • Employee Engagement Innovation: Rite Aid
  • Employee Engagement Champion: Petco
  • Power Listener: Intercontinental Hotels Group
  • Customer First: Solarity Credit Union

About InMoment

InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment's industry-leading analytics power a full suite of Voice of Customer (VoC), Voice of Employee (VoE), Employee Engagement, and Social Reviews & Advocacy solutions. InMoment also provides strategic guidance, support, and related services to more than 350 brands across 95 countries. For more information, visit

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