|[March 14, 2017]
Blue Stream Extends Revenue Management Engagement with Netcracker
Technology announced today that Blue Stream has extended its
relationship with Netcracker in order to ensure its ability to deliver
the best customer experience. Blue Stream will continue to use
Management solution and consulting services to optimize call center
operations, provision new services and make it easier for customers to
pay for their services.
Advanced Cable Communications is now a new company - Blue Stream. Blue
Stream is committed to bringing its customers in South Florida the
latest products and services coupled with improved network reliability
and customer service. Blue Stream provides superior products including
internet speeds up to 1Gbps and amazing TV powered by TiVo (News - Alert) DVR, which
allows customers to record up to six shows at one time and watch
Netflix, Hulu and YouTube right through the DVR.
The use of Ntcracker's Revenue Management solution will enable Blue
Stream to generate customer information reports and deliver new TiVo and
similar digital services. The solution will also allow Blue Stream's
customers to view their statements online and make payments through the
Blue Stream will use Netcracker's consulting services to improve the
user interface and experience for its call center operations. These
developments will help the service provider reduce call handling times
and minimize training times.
"The ability to acquire new customers and maximize customer experience
is directly related to the use of innovative technologies and the
deployment of best practices," said Joe Canavan, Chief Operating Officer
at Blue Stream. "Netcracker's market expertise and proven solution
capabilities will ensure that we have the capabilities needed to keep
our customers happy."
"The cable market is transforming as service providers implement new
initiatives to improve customer experience and use next-generation
technologies to optimize operations and key processes," said Rohit
Aggarwal, General Manager of North America at Netcracker. "We are glad
to help Blue Stream use the tools it needs to gain an edge in an
increasingly competitive environment."
For more information on Netcracker's Revenue Management solution, please
contact Joanna Larivee at Joanna.Larivee@Netcracker.com.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC (News - Alert) Corporation, is
a forward-looking software company, offering mission-critical solutions
to service providers around the globe. Our comprehensive portfolio of
software solutions and professional services enables large-scale digital
transformations, unlocking the opportunities of the cloud,
virtualization and the changing mobile ecosystem. With an unbroken
service delivery track record of more than 20 years, our unique
combination of technology, people and expertise helps companies
transform their networks and enable better experiences for their
For more information, visit www.netcracker.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170314005395/en/
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