[February 27, 2017] |
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noHold Releases Next Generation of Albert
Last month, noHold announced SICURA™ QuickStart, the first platform
designed to allow non-programmers to create a chatbot (Albert). Today,
noHold is excited to introduce the next generation of Albert. There are
many new features implemented to make creating a quality bot easy for
anyone.
Here is a list of the new features offered on the platform:
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Phrases Digital Signature (PDS) - This is a new algorithm that allows
Albert to no longer rely solely on the Headings to retrieve
information. Now, Albert can analyze the entire document (headings and
content) to determine what the end user is asking and provide the most
accurate solution.
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Synonyms list - Directly within your document, you have the ability to
create a list of synonyms for words that are specific to your
business. For example, whether Joe asks about "Droid settings," or
"Android (News - Alert) settings," Albert understands they are the same questions,
because "Droid" and "Android" are set as synonyms.
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Albert Etiquette - This feature gives users the ability to add some
personality to Albert. Simply add a few phrases and answers to your
document that you would like Albert to answer in a certain way. For
example, if someone asks Albert a silly question like "what is your
favorite color?" or "why is the sky blue?" You can let Albert know
exactly how you would want him to respond. This sort of one off phrase
adds character to Albert.
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Dialog configuration - Users can now manipulate the dialog settings.
This includes changing greeting messages, escalation phrases when
Albert does not know the answer, and escalation links for further
assistance.
In addition to the new features mentioned above, noHold also introduces
SICURA QuickStart PRO, making Albert available for commercial use.
Features that are exclusive to RO users include:
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Commercial Use - Companies are able to create and distribute business
chatbots, either for external or internal use for little cost.
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Customization of the User Interface (UI) - The free version offers a
standard UI that is not customizable. With PRO, account holders have
the ability to easily change colors, add company logos, and more all
without touching the HTML.
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Multiple Alberts - There are many advantages to having more than one
Albert. For example, a company can leverage different Alberts to be
knowledgeable about various business units. There can be one bot that
knows all about support questions that is positioned on the website
for external purposes. Then, another Albert can know about HR
policies/company manuals used internally for employees.
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Key encrypted URLs - An extra level of security was added to ensure
that Alberts that contain company sensitive information (particularly
for internal use), stay private.
Diego Ventura, CEO of noHold says, "Companies are surprising us every
day in how they are using Albert. A dealership uses Albert to train and
onboard new employees. A technology company is connecting Albert to Near
Field Communication (NFC) tags to activate Albert when a user phone gets
close to a specific device. A design agency uses Albert to rapidly
prototype new bots. We would have never thought about these applications
if it weren't for our customers."
It is great to be able to offer a more dynamic option to users, still
without needing programming skills, and for very little cost. To upgrade
your personal account to PRO is as little as $100/month. To sign up for
a PRO account, please click here.
About noHold, Inc.
noHold is a privately held company established in 1999 and is
headquartered in Milpitas, CA (News - Alert), USA (Silicon Valley). noHold is the
acknowledged leader in Web based Self-service solutions with a mission
to deliver real answers to real questions - real fast. Simple to use,
easy to implement and as close to human as you can get, noHold turns
automated customer support into cognitive customer interactions. noHold
customers include Cisco (News - Alert), Dell, Intel and a host of industry leaders.
More information can be found at http://www.nohold.com
or subscribe
to noHold's vlog to hear more from CEO, Diego Ventura.
All other product and service names are the property of their respective
owners.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170227005295/en/
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