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Mphasis Recognized as a Major Contender in Everest Group Banking BPO PEAK Matrix™ ReportMphasis, a global technology company offering consulting, operations outsourcing and enterprise solutions, today announced, that it has been positioned as a Major Contender in the Banking Outsourcing space by Everest Group, an advisory and research firm on global services. Everest Group's PEAK Matrix report, "Banking BPO - Service Provider Landscape with PEAK MatrixTM Assessment 2014", published in October 2014, recognizes Mphasis for its specialization and innovative models across the Banking domain. Everest Group's Performance, Experience, Ability, Knowledge (PEAK) Matrix is a framework to assess the relative matrix success and overall capability of service providers. Service providers are positioned on the PEAK Matrix basis evaluation of their market success which is measured by the BPO revenue and number of clients and the delivery capability measured by scale of operations, scope, technology, delivery footprint and buyer satisfaction. The service providers are divided into three categories based on performance: Leaders, Major Contenders and Emerging Players. "Mphasis' positioning as a Major Contender in our PEAK Matrix assessment is underpinned by some of its specific acquisitions and investments around technology and risk domain expertise, particularly for the mortgage market," said Rajesh Ranjan, Partner and Head, BPS Resarch, Everest Group. "In an increasingly digital and regulated banking space, these capabilities can help Mphasis achieve greater market success for opportunities that require a combination of technology, risk, and analytics capabilities." "We are delighted to have been recognized for achieving a prominent position in the Banking outsourcing market. This is a substantial endorsement of our capabilities and services and our continuous investment in hyperspecialisation in emerging areas of risk and compliance and analytics. We have seen a steady interest in our existing Banking clientele and prospects for services around governance risk and compliance, customer experience transformation and analytics," said Anurag Bhatia, Senior Vice President, Global Head of Sales & BPO Services. "The recognition is a testimony to our commitment of Unleashing Next Gen innovative technology led transformational business services solutions for the Banking Industry," he added. Mphasis provides outcome based solutions through its transformational services framework of process and technology. It delivers simple, moderate, and highly complex activities within key banking and financial services verticals including consumer, asset and commercial with a focus on customer experience on the front-end and risk and compliance on the back-end. The research report in particular examines the global banking BPO service provider landscape and its impact on the market. It focuses on service provider position and growth in the banking BPO market, changing dynamics and emerging service provider trends and assessment of service provider delivery capabilities. It also identifies the key implication of the research findings for buyers and service providers. Mphasis was one amongst the 23 leading BPO service providers evaluated by Everest Group for this report. About Mphasis Mphasis (an HP Company) enables chosen customers to meet the demands of an evolving market place. Mphasis fuels this by combining superior human capital with cutting edge solutions in hyper-specialized areas. Contact with us on www.mphasis.com.
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