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Birch Enhances TotalCloud© PBX Product
[February 24, 2015]

Birch Enhances TotalCloud© PBX Product


ATLANTA, Feb. 24, 2015 /PRNewswire/ -- Birch Communications, Inc., ("Birch") a leading provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses nationwide, today announced it has enhanced its TotalCloud PBX product offering by adding more premium features and scalable plan options, all at a significantly lower cost.

Birch Communications.

"With Birch's simplified, straightforward TotalCloud PBX product, customers can safely rely on one trusted service provider for all of their business communications and cloud needs," said Vincent M. Oddo, president and CEO of Birch.

Birch's TotalCloud PBX is an enterprise-class phone system hosted within the company's secure Birch Cloud, which is SSAE16/SOC3 certified.  This latest generation of hosted phone system is designed to address the unified communications needs of businesses.  With newly included features like Birch Communicator (for desktop and mobile), interactive voice portal, collaboration calling and parking extensions, businesses of all sizes now have access to services previously available only to larger enterprises.

Birch's TotalCloud PBX provides many unique advantages when compared to other phone service providers:



Birch Communicator App.  Birch includes a softphone application that extends TotalCloud PBX to iPhone and Android mobile phones.  Users can have all of their office features on their mobile devices, like: call transfer, company directory access, extension-to-extension calling, call forwarding, etc.  The Communicator app enables users to maintain a personal and business persona all on the same mobile device.

Birch Mobile Phones.  Birch offers a selection of the latest phones and devices that easily integrate with TotalCloud PBX. We offer flexible plans with unlimited text and data to keep your employees connected while working remotely.


Business-class communications with Service Level Agreements (SLAs) Birch's data centers provide 100% Core Uptime and Enterprise Quality of Service Guarantees with the company's broadband network. Few providers can offer network services and Quality of Service (QoS) commitments within a SSAE16/SOC3 certified data center environment.

Scalability and flexibility. There is no limit on users. TotalCloud PBX expands and grows by seat, which means customers can grow their business as employees are added over time.  Birch also offers metered and unlimited plans, allowing businesses to tailor the solution to their needs.

"Our business customers value complete solutions.  With advanced features and plan options now included in the standard Birch's TotalCloud PBX product, customers can work more productively, efficiently and remotely than ever before," said David Gibson, vice president of business development at Birch. "We're excited to offer a more affordable, easy-to-use product with built-in functionalities that markedly enhance the customer's experience." 

About Birch Communications
Birch Communications, Inc. is a leading provider of communications, network and cloud services.  Recognized for its award-winning customer care, Birch manages a nationwide footprint that services small, mid-sized, enterprise and wholesale businesses.  Its industry-leading product portfolio includes: managed communications, broadband, cloud solutions, fiber, metro-Ethernet, unified communications, data center and IT Services.  For more information, visit birch.com.

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SOURCE Birch Communications, Inc.


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