[November 13, 2014]

SDL Documentation Success Summit Explores the Future of Customer Experience

Following its global Innovate conference series, SDL (LSE: SDL) continues to offer insights on delivering customer experience (CX) excellence at the upcoming Documentation Success Summit in Redwood City, Calif. The event will celebrate customer success and look ahead to the future of technical communications and CX. SDL's two-day Summit will take place November 17-18 at the Hotel Sofitel San Francisco Bay in Redwood City and will provide attendees with the strategies and technology insights they need to take their customer strategy to the next level.

This year's event is free of charge and will feature two days of success stories and technology deep-dive forums that offer actionable insights for executing exceptional CX. Drawing on SDL's global customer base of more than 1,500 enterprise customers - including 79 of the top 100 global brands - the event offers a full day of testimonials, best practices and presentations, including a keynote from Deepak Advani, Vice President, Customer Support & Services Technology, Hewlett-Packar. Advani will share insights on the importance of knowledge-delivery as a part of CX and how HP is executing this transformation.

The Summit will also feature presentations from customers including Dell, ACI Worldwide, Autodesk, FICO and Plantronics (News - Alert). These presentations will detail real-world CX use cases and lessons learned. Event attendees will have opportunities to network with SDL partners, giving them the chance to learn in-depth about complementary technologies. Customer and partner speakers will be joined by SDL representatives over the course of the event. You can find the full list of speakers here.

"We are excited to follow up our successful Innovate conference series with this hands-on event for the customer experience community," said Paige O'Neill, CMO, SDL. "It is vital for users to learn best practices for implementing innovative solutions that will expand their offerings and we are committed to aiding organizations in the transition to true customer experience and engagement."

Following these presentations, technology deep-dive sessions will guide attendees to discover new knowledge-delivery solutions and documentation trends. Technology breakout forums will be led by experts in leading innovative companies and will delve into SDL technologies and SDL's LiveContent roadmap.

For more information on the SDL Documentation Success Summit and to register for the event, please visit http://www.sdl.com/events/sct/livecontent-success-summit-2014-tab6.html#tabs.

More details can be found on the SDL blog as well.

About SDL

SDL (LSE: SDL) allows companies to optimize their customers' experience across the entire buyer journey. Through its web content management, analytics, social intelligence, campaign management and translation services, SDL helps organizations leverage data-driven insights to understand what their customers want, orchestrate relevant content and communications, and deliver engaging and contextual experiences across languages, cultures, channels and devices.

SDL has over 1,500 enterprise customers, over 400 partners and a global infrastructure of 70 offices in 38 countries. We also work with 79 of the top 100 brands. For more information, please visit www.sdl.com.

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