| [October 22, 2014] |
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Clarabridge Continues Track Record of Innovation with Clarabridge 6.3
RESTON, Va. --(Business Wire)--
Clarabridge,
Inc., the leading provider of Customer Experience Management (CEM)
solutions for the world's top brands, today announced the release of
Clarabridge (News - Alert) 6.3, a next generation CEM solution for the enterprise
market. The release builds on ongoing momentum from Clarabridge, who
helps companies increase customer satisfaction by collecting the voice
of the customer from every channel and from there, accurately interpret
customer sentiment, and deliver actionable insights to improve customer
experience.
Clarabridge 6.3 comes on the heels of several other major enhancements
from Clarabridge, including dynamic customer and employee survey
solutions, speech analytics, and location and context awareness. This
next release is focused on furthering the voice of customer programs by
driving CEM professionals to action.
Attend our upcoming webinar
on November 12, 2014 to learn how you can use Clarabridge 6.3 to take
advantage of:
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Restyled and customizable user interface: Clarabridge 6.3
introduces a new user interface to include a sleek modern look, with
new features including intuitive tab navigation and a customizable
color palette, allowing users to maintain consistent branding on a
global scale. The visuals presented to customer experience leaders
enable fast decision-making and activates data across the organization.
-
Fast root-cause analysis: Clarabridge users can now get to the
root-cause of an issue quickly through speedy insights into the detail
that is usually hidden in the volumes of customer feedback. With the
product's improved processing times, organizations can comprehend
customer feedback and deploy the strategies and tactics needed to
improve their business in real-time.
-
Bringing context to voice of the customer: With Clarabridge
6.3, customers can now incorporate any data, uch as point of sale,
purchase metrics, survey data, recorded speech and more. Only with a
view of all sources of data together can marketers completely
understand the entire sentiment of the customer base and gain a
complete view of the customer journey. This powerful mash-up of data
helps CEM professionals focus on key performance indicators and lead
their team to the next best action.
-
Additional language capabilities for understanding customer
sentiment: Adding to Clarabridge's expansive native multi-lingual
capabilities spanning the world, Clarabridge 6.3 now includes full
Natural Language Processing (NLP) in Korean. With native NLP,
multi-national organizations can accurately interpret customer
feedback in multiple languages and find unique customer insights in
every market in which their brand is present.
"No matter where you do business or how customers provide feedback,
Clarabridge 6.3 can interpret the voice of your customer," said Fabrice
Martin, Vice President of Product Management at Clarabridge. "These
improvements will make it faster and easier for companies looking to
build an emotional connection with their customers by being more
insightful, engaging, and anticipatory. Clarabridge 6.3 helps brands
deliver happy customers."
Available in November, Clarabridge 6.3 will be detailed in our November
12, 2014 webinar.
Also, to learn how to best process recorded customer conversations for
speech analytics, join us for this webinar
with Verizon (News - Alert).
Clarabridge helps hundreds of the world's leading brands understand and
improve their customer experience. Using advanced text analytics,
Clarabridge transforms survey, social, voice and all other forms
of customer feedback into intelligence used to empower confident,
decisive action across the business. The result: happier customers. For
more information, visit www.clarabridge.com.
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