|[August 25, 2014]
Office 365: AppRiver Partner Program Hits the Mark
GULF BREEZE, Fla. --(Business Wire)--
AppRiver's popular Microsoft
Office 365 productivity suite is helping channel partners capture
top-line revenue, expand their service offerings and grow their cloud
businesses. Since the company introduced two-tier pricing last year, it
has seen a 240 percent increase in the total number of AppRiver partners
engaged to sell Office 365. Revenue growth and total number of Office
365 seats sold also grew by 330 percent.
The company has a close, long-standing relationship with Microsoft (News - Alert) and
is currently one of only a handful of Office 365 syndicated hosting
partners in the world. That partnership grants immediate access to
expertise, support and insight into the Microsoft product roadmap, which
adds significant value to AppRiver's own partner community.
"There is a real financial incentive for partners to include Office 365
in their product portfolio because demand is on the rise," said Scott
Paul, senior director of sales, AppRiver. "More and more businesses
understand that they can move to the cloud and increase productivity for
less cost, without having to give up familiar Microsoft applications."
All Mountain Technologies (AMT (News - Alert)) recently signed on to resell AppRiver's
Office 365 to help maximize their customers' technology investments.
"About half of the time, customers come to AMT wanting to learn more
about Office 365 and the ways it can increase business productivity and
enhance bottom line," explains Jonathan Zapp, director of sales and
marketing at All Mountain Technologies. "The rest of the time, we
recommend Office 365 to clients who use outdated services or hardware
that's reaching end of life."
There are several reasons why Office 365 from AppRiver is unique:
True On-Demand, Pay-As-You-Go Service: Office 365 from AppRiver
allows partners to own the billing process, generat additional
revenue and sell/service customers in a way that makes sense for their
business. The company does not require minimum packaging spends or
annual commitments, thereby allowing partners to mix and match
services for specific users (and adjust customer consumption or user
count) without fear of penalty.
Maintain Renewal Margin: With AppRiver, the margins are
preserved even after renewal and throughout the life of the customer
Account Maintenance: Partners can manage all Office 365
services from a single console to add users, manage groups and send
maintenance reminders and notices. AppRiver will maintain the
Microsoft Partner of Record status and will not interfere or break the
record without first receiving partner consent.
Partner Certification: Partners can learn the ropes at AppRiver
University and earn certifications in both the sale and support of
Office 365 once they have demonstrated mastery of required skill sets.
Phenomenal Care™: High-touch customer support is available from
trained employees 24 hours a day, every day.
The AppRiver Phenomenal Care model has become a hallmark of the
company's success, and includes expert migration assistance to anyone
who needs it. That's important because migrations can be difficult, slow
and problematic. And migrating to a new cloud email service only
compounds the difficulty. Perhaps that is why Gartner
recently found that organizations will likely need vendor-supplied
support to resolve migration issues.
"It was difficult, and often time consuming, to work with Microsoft
Support," said Zapp. "AMT takes pride in our Always-On™ Managed Services
and so it was a no-brainer to choose AppRiver for its consistently great
24/7 support. We operate in a close-knit community where word of mouth
and reputation go a long way. AppRiver's swift conflict-resolution time
has actually helped to increase our bottom line because customers trust
that they can leave their IT worries with us and we will work through
any technical issue before it impacts business operation."
To date, AppRiver has successfully resolved 100 percent of the
customer-facing support interactions for Office 365.
To learn more about AppRiver's Office 365 or how to become a partner,
please visit www.appriver.com.
AppRiver is a Software-as-a-Service (SaaS (News - Alert))
provider offering award-winning email and Web security solutions to
businesses of all sizes. Understanding the need to protect networks from
today's increasingly complex IT threats, AppRiver offers businesses a
comprehensive, yet affordable subscription-based solution that
incorporates the latest spam and virus protection, email encryption and
Web security on the market. In addition, the company provides a complete
managed service for Microsoft Exchange, as well as a bundled Office 365
solution. Since its inception, AppRiver has sustained an impressive 93%
customer retention rate while growing its customer base to more than
47,000 companies and 8.5 million mailboxes worldwide. The company
maintains offices in Florida, Georgia, Texas, New York, Switzerland and
Spain, and is led by an Ernst & Young Florida Entrepreneur of the Year
award winner.�For more information, please visit www.appriver.com.
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