|[August 12, 2014]
Fiserv White Paper Outlines the Unique Mobile Banking Needs of Business Customers
BROOKFIELD, Wis. --(Business Wire)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, has released a white paper for financial
institutions that highlights the unique digital banking needs of
business customers, with a focus on mobile banking. Titled "Riding
the Digital Wave for Business Banking, Propelled by Mobile," the
white paper discusses how financial institutions can enhance digital
banking services to attract and retain business customers.
The majority of small- and mid-size businesses already use online
banking, and mobile banking is on the rise. Research from Raddon
Financial Group found that 35 percent of small businesses use a
smartphone and 25 percent use a tablet for business banking, and
industry forecasts suggest these numbers will rise.
Businesses represent a strong growth opportunity for financial
institutions, and use of digital banking solutions can deepen these
relationships. Financial institutions can best serve business customers
by offering digital banking capabilities that take the unique needs of
businesses into account, including:
Tight Security and Control - Businesses often have exact
requirements for security features and expect proactive monitoring.
Access control based on role is critical as business accounts might be
accessed by multiple employees for different reasons.
Streamlined Processes - Efficient functionality enables
businesses to consolidate and speed tasks and avid time-consuming
Tailored Functionality - Businesses need capabilities such as
wire transfer approval and positive pay decisioning, and benefit from
the ability to deposit checks and initiate payments.
Streamlined Onboarding - Onboarding, user administration and
credential management are vital for businesses with accounts that are
accessed by multiple employees, and integrated online and mobile
banking credentialing facilitates changes to information or access.
Reimagined User Interface - Businesses require tools that
facilitate decision making, such as data in the form of easy to read
graphs or charts. They also want to readily identify items that need
their attention and be able to efficiently manage and resolve
"With more businesses using digital banking services, there is a focus
on providing specialized mobile banking capabilities which cater to the
needs of this attractive market segment," said Teri Carstensen, division
president, Bank Solutions, Fiserv. "Financial institutions that optimize
their digital banking solutions for business users are best positioned
to strengthen relationships with their customers and capitalize on
Additional information can be found in the whitepaper, "Riding the
Digital Wave for Business Banking, Propelled by Mobile," at www.fiserv.com/digitalwavepaper.
Fiserv clients can also register to attend a free Fiserv Boardroom
Series webinar, "Business Goes Mobile," on August 13 at 3:00 p.m. at http://www.communities.fiserv.com.
Fiserv offers financial institutions an array of business banking
capabilities to enable them to better serve both small business and
commercial customers.�For more information, visit www.fiserv.com/businessbanking.
This year, Fiserv, Inc. (NASDAQ: FISV) celebrates 30 years of leadership
in financial services technology. As one of FORTUNE® magazine's
World's Most Admired Companies, Fiserv is helping clients worldwide
achieve best-in-class results by driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
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