|[August 05, 2014]
Interactive Intelligence Offers Contact Center Software Integrated with New Version of CallScripter™ Application
INDIANAPOLIS & IPSWICH, England --(Business Wire)--
Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ), a global provider of
software and services designed to improve the customer experience, is
now offering its contact center and dialer software with the new CallScripter™
The upgraded application, developed by U.K.-based scripting software
solutions provider CallScripter (a division of IPPlus PLC), enables
contact centers to quickly and easily build customized agent
applications for inbound and outbound customer interactions.
CallScripter™ speeds application creation and simplifies
management using drag-and-drop controls, templates, back-office
connectors, and data management tools. It offers everything from simple
scripting to unified agent desktops with complex multi-connected
back-office database integration. CallScripter™ is
browser-based, provides multi-lingual and multichannel support, and can
be deployed in the cloud or on-premises.
"Our latest CallScripter™ application with the new unified
desktop option for agents gives customers a more comprehensive solution
so they can further improve service, increase agent productivity, and
enhance compliance," said Jane Brett, global channel director for
The Interactive Intelligence Customer
Interaction Center® (CIC) 4.0 and Interaction
Dialer® 4.0 software integrated with CallScripter™
includes the following new features:
Unified agent desktop now embedded with new CallScripter™
Communication Toolbar for improved ease-of-use.
New screen-pop functionality for faster, more effective service.
Full call control embedded in the CallScripter user interface for
Inbound and outbound functionality, including email, for use with
Interaction Dialer® campaigns for increased efficiencies.
Additional new features include agent status controls, call recording,
secure pause, Intraction Dialer® staging, call reschedules,
dispositions, and more.
The integration of CIC and Interaction Dialer® with CallScripter™,
which is replacing EasyScripter™, is available
immediately through the Interactive Intelligence channel of 350 global
resellers, and through its direct sales team. CallScripter™ is
also available with the Interactive Intelligence cloud-based
communications as a service offering, Interactive Intelligence CaaS?.
For more information about the integrated solution, visit http://www.inin.com/resources/ProductLiterature/CallScripter-for-Interactive-Intelligence.pdf.
CallScripter has been an Interactive Intelligence partner since 2005.
Today, CallScripter is an Interactive
Intelligence Innovator Alliance Partner, the highest level of
Alliance partner offered.
"As an Alliance Partner, we had access to Interactive product
consultants, testing teams, and many other resources, which helped us
more quickly and effectively bring our latest integration to market,"
"We designed our Innovator Alliance Program to give partners a faster
and easier way to make their joint solutions available to the widest
array of customers," said Michael Shrall, senior director of Global
Alliances for Interactive Intelligence. "CallScripter is a great example
of the value this program offers to partners, and we're excited to
continue to use the Alliance program to help CallScripter maximize its
ongoing service, support and sales efforts."
CallScripter is the market leading contact center scripting software
solution internationally designed to maximize contact center
productivity whilst improving agent and business efficiency. With over a
decade of experience, CallScripter is dedicated to providing unrivalled
best of breed solutions to modern contact center around the globe.
CallScripter are a division of IPPlus plc, the AIM listed business
services organization, whose interests include software and outsourced
contact centers. The CallScripter headquarters are based in Ipswich,
U.K. with regional partners worldwide. For more information call +44 (0)
203 368 6889 or visit www.callscripter.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of software and services designed to improve the customer experience.
The company's 6,000-plus customers worldwide have benefitted from its
cloud and on-premises solutions for contact center, unified
communications, and business process automation. Interactive
Intelligence is among Software Magazine's 2013 Top 500 Global Software
and Service Providers, and has received a Frost & Sullivan (News - Alert) Company of
the Year Award for the last five consecutive years. In addition,
Glassdoor honored Interactive Intelligence with its 2014 Employees'
Choice Award as one of the Best Places to Work in the U.S., and Mashable
ranked Interactive Intelligence second on its 2014 list of the Seven
Best Tech Companies to Work For. The company was founded in 1994 and
employs more than 2,000 people worldwide. Interactive Intelligence is
headquartered in Indianapolis, Indiana and has offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia Pacific. It
can be reached at +1 317.872.3000 or firstname.lastname@example.org.
Visit Interactive Intelligence on the Web at www.inin.com;
on Twitter (News - Alert) at www.inin.com/twitter;
on Facebook (News - Alert) at www.inin.com/facebook;
or on LinkedIn (News - Alert) at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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