|[August 01, 2014]
Results of Smart Meter Investigation Point to External Factors
RALEIGH, N.C. --(Business Wire)--
a leading provider of clean technology solutions, is conducting utility
site inspections and performing extensive lab testing to determine the
root cause of recent smart meter incidents. Results to date point to
contributing external factors such as water intrusion due to holes in
meter boxes, hot socket conditions in the meter box and over voltage in
the distribution system.
Product design engineers and quality teams are working closely with
customers to understand the specific events that led to recent issues
that impacted a small number of iCON™ A Generation 3 2S remote
"Safety is our number one priority and all Sensus meters go through
rigorous testing and meet or exceed industry safety standards," said
Sensus President Randy Bays. "I have been personally involved with our
customers and Sensus quality and engineering teams as we work to collect
fact-based and data-driven information on these specific incidents."
To date, data received from seven recent issues in an installed base of
175,000 meters points to contributing, long-standing inustry issues:
one was caused by an issue with a meter base attached to a home, three
were caused by utility over voltage, two were caused by water intrusion
through the meter base and one remains under investigation.
Sensus underscores the critical importance of careful meter installation
procedures, including the examination of meter boxes and wiring at
installation, training of meter installers and the need to have rapid
remedial action when field problems are observed.
"Our experience has shown that these issues are systemic in the industry
and we are committed to delivering solutions that help our customers to
overcome these challenges. I have complete confidence in the employees
and technology that carry the Sensus name," said Bays. "We are committed
to providing safe products through engineering excellence and testing to
All manufactured meters are subject to ANSI standards including: ANSI
C12.1-2008, Code for Electricity Metering and ANSI C12.20-2010, American
National Standard for Electricity Meters 0.2 and 0.5 Accuracy Classes.
Given that there are more than 40 million meters deployed to date in
North America, the failure rates seen in the industry are very low.
Sensus remains focused on working with utilities to help them understand
and address external issues that impact meter deployments.
Sensus is a leading clean technology solutions company offering smart
meters, communication systems, software and services for the electric,
gas, and water industries. Sensus technology helps utilities drive
operational efficiency and customer engagement with applications that
include advanced meter reading, data acquisition, demand response,
distribution automation, home area networking and outdoor lighting
control. Customers worldwide trust the innovation, quality and
reliability of Sensus solutions for the intelligent use and conservation
of energy and water. Learn more at www.sensus.com.
To follow Twitter (News - Alert) updates from Sensus, visit http://twitter.com/sensussmartgrid.
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