|[July 07, 2014]
ATEK Access Technologies Offers Best-in-Class Customer Service with New ATEK Service Platform
EDEN PRAIRIE, Minn. --(Business Wire)--
Access Technologies today launched the ATEK Service Platform, an
industry-leading system that allows ATEK technical support personnel to
remotely monitor the health of TankScan TSM8000 wireless tank monitoring
sensors in the field and provide proactive customer service.
The TankScan TSM8000 is a wireless tank level monitoring solution that
provides remote access to liquid tank data from anywhere an Ethernet or
cellular connection is available. The new ATEK Service Platform allows
ATEK Access Technologies to monitor TSM8000 system health remotely,
including parameters such as battery life, uptime and cellular data
usage, and take corrective measures when necessary to ensure an
uninterrupted data stream.
"When you have large groups of tanks to watch over, managing the tank
monitoring devices in the field can impact resourcs," said Sherri
McDaniel, president of ATEK Access Technologies. "With the ATEK Service
Platform, we take that burden away. Customers can now enjoy peace of
mind that their TankScan TSM8000 monitors are online and operating at
the best possible level, allowing them to focus on using the tank
intelligence to improve their business processes."
Using the ATEK Service Platform, ATEK technical support personnel
monitor a dashboard within Salesforce.com (News - Alert) that provides alerts when any
device does something outside of a set of pre-defined parameters. ATEK
technical support personnel can then easily generate a case within
Salesforce.com and proactively follow-up with customers about their
cellular data usage or ship them a new battery, for example.
The TSM8000 liquid tank monitor is ideal for fuel distributors, waste
oil collectors and others managing liquid assets. It provides the tools
necessary to accurately monitor fluid levels in multiple tanks, across
multiple sites, from the convenience of any computer via the TankScan
Global Internet portal.
For more information about TankScan, visit www.tankscan.com.
About ATEK Access Technologies
ATEK Access Technologies, LLC is part of the ATEK Companies group of
technology and manufacturing businesses. Its industry-leading brands use
the power of advanced machine-to-machine (M2M) technologies to provide
customers access to superior efficiencies and savings, essential data
and systems, improved safety and control, and expert solutions and
support. Its brands include Datakey, Larco and TankScan. For more
information, visit www.atekaccess.com.
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