Votacall Awarded a 2014 Communications Solutions Product of the Year Award
(Marketwire Via Acquire Media NewsEdge) BOSTON, MA -- (Marketwired) -- 07/01/14 --
Votacall announced today that TMC, a global, integrated media company, has awarded Votacall's Hosted PBX Solution with Votacall Viper a 2014 Communications Solutions Product of the Year Award.
Votacall Viper is the newest addition to the Votacall Cloud Layer Product suite which was designed to enhance the customer experience. Unlike all of the other Votacall Cloud Layers, Votacall Viper's advantage is not rooted in end-user functionality rather it is a support application that in its infancy has already had the greatest impact on the customer experience of any Votacall Cloud Layer. Votacall Viper is a cost effective node that is the size of a credit card which sits on the customer network continuously capturing, storing and dumping real-time traffic for review. This access to real-time data allows for ownership of the root cause of a problem, accountability and therefore the carrying out of swift action based on the data presented. Any support related inquiries on call quality can now be solved expeditiously because the origin of the issue will be displayed and backed by hard data. Therefore, Votacall Viper eliminates the potential for finger pointing amongst Carriers and Data Providers thus decreasing the average Ticket Resolution Time by more than 50% without restructuring a customer's network or deploying expensive and invasive probes and hardware.
"In the Cloud, support is everything and we have found that customers simply want definitive answers, accountability and follow through with minimal involvement in the support process because at the end of the day, that is why they moved their communications technology to the Cloud," said Andy DeAngelis, Chief Operating Officer, Votacall. "We strive to deliver a different Customer Experience, something that cannot be attained anywhere else and this begins with our ability to provide unparalleled support. At Votacall, we believe that it is our Support that is actually our bestselling product and we have made investments in technology which promote that very belief amongst our staff, colleagues and clients. Everyone talks about customer experience, but it is more than words, it is commitment. The development of Votacall Viper solidifies our commitment to the delivery of unrivaled Support and an enhanced Customer Experience. We at Votacall are extremely proud of Votacall Viper being named a winner of the 2014 Communications Solutions Product of the Year by TMC. It is even more gratifying that this recognition is for a product that is related to our support and Customer Experience initiatives," adds DeAngelis.
"Congratulations to Votacall for receiving a 2014 Communications Solutions Product of the Year Award," said Rich Tehrani, CEO, TMC. "The Votacall Hosted PBX with Votacall Viper demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from Votacall in 2014 and beyond."
TMC announced the 2014 Communications Solutions Product of the Year Award winners via press release.
About VotacallVotacall is a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment. Votacall is committed to delivering the latest best in class offerings to our end users through constant market and product research. Our approach allows our customer base to stay ahead of the technological curve at the lowest Total Cost of Ownership (TCO) in the industry. The Votacall tag line states that you must INNOVATE to effectively COMMUNICATE. We base our organization and its daily operations on those two words. The world is changing, technology is changing, organizations are changing, it is of the utmost significance that you partner with a company that respects and embraces change. Think Big, Go Votacall. For more information, visit http://www.votacall.com
About TMC:TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.For more information about TMC, visit www.tmcnet.com.
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