|[June 24, 2014]
FrontRange Rolls Out HEAT 2014.2 Release
MILPITAS, Calif. --(Business Wire)--
IT software company, today announced the release of HEAT 2014.2. The
latest version of HEAT provides enterprises and service providers with
critical new features in the areas of Business Intelligence and
Integration as well as further enhances the overall configuration
capabilities through a more elegant and intuitive administrator user
As the first service management solution that supports both on-premise
and cloud applications through a unified code base, HEAT provides
customers with unparalleled flexibility as their business needs evolve
HEAT 2014.2 delivers a number of significant new features that include:
� Release Package Tool: effectively tracks and manages
administrative changes to individual projects and supports the overall
Service Management application lifecycle with a well-defined change
process to move configuration changes between development and production
� Saved Search Enhancements: supports more intuitive and
complex queries that can be grouped and automatically formatted for
better usability when building queries.
� Updated Form Designer: delivers faster and more
consistent form design with drag and drop capabilities and new WYSIWIG
form layout generator.
� Updated Admin UI: provides service desk administrators with an
entity relationship diagram (ERD) visualization tool to help them view
relationships between objects and to identify how to join tables for
advanced reporting purposes. A new communications manager supports
editing of all customer interactions from a single locaton. In
addition, the new admin UI features advanced indexing capabilities that
provide fine grain control over which items are indexed.
� XML Import: this extension, which allows hierarchical XML files
to be imported, enables multiple related business objects - such as
"employees", "teams", and "roles" - to be imported at once.
� Enhancement support for MSP's: for customers managing multiple
tenants, such as Managed Service Providers, HEAT 2014.2 now extracts
summary/grid data to the master tenant that shared service desk agents
can use as work queues. This fully secure feature supports standard grid
behaviors such as sorting, filtering and paging.
� Ad-hoc Reports: this new capability enables end users and
administrators to quickly generate and run ad-hoc reports with much
greater flexibility without the need for SSRS for simple reports. Access
to reporting is enabled strictly by role to ensure robust security.
� Workflow: major enhancements to HEAT 2014.2's workflow approval
block provide a more intuitive interface, better security that prevents
users from approving their own requests, offers comment fields when
approving or denying requests and supports dynamic approval and denial
� User Authentication Enhancements: provides greater control over
user sessions, HEAT 2014.2 supports seamless sign-on that establishes a
specific SSO provider as a default that enables users to be directly
logged in an app without having to navigate additional links. This
upgraded authentication also provides the ability to force users to
change passwords for their next log-in and can terminate user session to
better utilize concurrent licenses.
� New Analytic Metrics: HEAT 2014.2 features a new
business intelligence tool that uses multi-dimensional charting that
summarizes data from multiple business objects and features a financial
management module that tracks costs-per-service that can be used for
historical comparisons to baselines and budgets.
"Enterprise and MSP service desks are becoming more strategic by the day
given the growing complexity of IT and application infrastructures,"
said Udo Waibel, CTO of FrontRange. "To help deal with this complexity,
we've added a considerable number of new capabilities to our HEAT
platform that will have a direct impact on improving operational
efficiencies and overall business productivity for our customers. In
addition to beefing up security and streamlining workflow processes,
we're integrating new business intelligence into the platform that will
yield important new insights in our customers' global operations."
HEAT 2014.2 is now generally available. For more information, visit HEAT
2014.2 release notes.
FrontRange is a leading provider of Hybrid
IT software solutions for organizations of all sizes. With our suite
of HEAT applications, FrontRange is the only company in the world that
provides, from a single platform, Service Management and Client
Management software on-premise and in the cloud. HEAT manages millions
of service interactions and millions of devices every day for more than
15,000 leading organizations around the world. Our customers deliver
world-class service while maximizing operational efficiencies with
reduced cost and complexity. FrontRange is headquartered in Milpitas,
Calif. and can be found at http://www.frontrange.com.
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