|[June 24, 2014]
MySherpa Attributes 600 Percent Revenue Growth to Continuum Managed IT Services
BOSTON --(Business Wire)--
the industry's only channel-exclusive provider of fully integrated
managed IT services solutions, has released a customer success story
showcasing the 600 percent revenue growth realized by HTG
Peer Groups member MySherpa®
since 2006. Providing locally-unrivaled, world-class managed computer
and cloud services to Greater Delaware Valley businesses, MySherpa
attributes its large growth to the wide range of Continuum managed IT
services offerings that enhance the overall value they deliver to
customers. Continuum also relieves MySherpa's internal staff from daily
customer support, allowing them to focus on higher-value services.
"We've partnered with Continuum because they provide an efficient way
for us to outsource tasks we used to take on ourselves, such as
verifying customer backups and manually checking servers for problems,"
Tancredi, President of MySherpa. "These are not high-value services,
but they are critical to our customers. We wanted to off-load these
tasks so we could avoid hiring extra resources and spend more time on
Continuum delivers every managed service that MySherpa customers require
- from remote
monitoring and management of servers and desktops, to problem
resolution, software deployments, security scans and mobile device
management. MySherpa customers receive 24x7 monitoring and fast problem
resolution with maintenance services delivered overnight to minimize
downtime. The company generates a 50 percent profit margin on Continuum
services and has been sustaining annual double-digit revenue growth.
MySherpa requires that customers receive RMM and network operations
center (NOC (News - Alert)) services for all servers and desktops, and also that they
leverage the Continuum Vault
backup and disaster recovery solution for all servers. This approach
drives additional revenue and also ensures MySherpa continues to focus
on high-level services. The company also utilizes Continuum's low-cost Tech
Advantage program, which allows them to easily roll out software
updates, anti-virus solutions and physical-to-virtual server
conversions. Customers leave devices turned on overnight, and Continuum
takes care of the rest - with no business interruptions and little
involvement from MySherpa.
For more information, including the customer success story and to view a
testimonial video from MySherpa President, Ethan Tancredi, visit: http://www.continuum.net/partnership/htg.
In April, Continuum announced they are strengthening
their partnership with HTG Peer Groups, an international
organization of leading IT solution providers with nearly 300 member
companies, to help managed services providers (MSPs) to increase
scalability and profitability. Many have chosen to make the switch to
Continuum with the company welcoming more on an accelerating basis. For
more information on HTG, visit: http://www.htgpeergroups.com/.
About Continuum Managed IT Services
Continuum is the technology industry's only channel-exclusive provider
of fully integrated managed IT services solutions. The SaaS (News - Alert)-based
platform enables IT solutions providers to efficiently backup, monitor,
troubleshoot and maintain desktops, servers and other endpoints for
small-and-medium-sized businesses. The comprehensive offering is backed
by an industry-leading network operations center (NOC) and Service Desk,
completing a unified managed services experience. The company employs
more than 700 professionals worldwide, supports over 3,300 partners and
monitors half a million endpoints. For more information, visit http://www.continuum.net/
or follow us on LinkedIn
and Twitter (News - Alert) @FollowContinuum.
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