|[May 29, 2014]
Dell End-to-End Solutions Fuel Jenkon's Business and Optimize Customer Support
ROUND ROCK, Texas --(Business Wire)--
Dell's end-to-end solutions enable
Vancouver, Washington-based Jenkon
to efficiently support the sales forces of some of the world's most
recognized brands through specialized web services and turnkey software.
Due to the effectiveness of its cloud-based Software-as-a-Subscription
(SaaS (News - Alert)) solutions, Jenkon's customers-which include many Fortune Global
500 companies-are increasingly engaging Jenkon's wide portfolio of
software products on a subscription basis.
With billions of dollars of commerce at stake for customers such as Avon,
Body Shop and Tupperware,
it is paramount that Jenkon's supporting infrastructure remains secure
and readily available for its customers' sales forces. Jenkon turned to
Dell (News - Alert) as a trusted partner when the company's previous technology vendor
could not provide solutions that supported its rapid growth and future
"Across all our clients, the number of direct sales consultants who
engage Jenkon's services is in the multimillions, and we provide them
not only portals to track sales and commissions, but also many thousands
of websites where their customers can order products and services," said
Steve Shinsel, director of IT, Jenkon. "Uptime and availability are
everything to these customers, but our previous IT scalability had
physical limits and we lacked multilayered redundancies critical to
support the company's vision, our exponential growth and market
opportunities. That's when Dell stepped-up."
Leveraging Dell solutions, Jenkon began overhauling its IT
infrastructure and implementing best practices, starting by optimizing
all customer databases away from Jenkon's collocated production
environment to its development and quality assurance environment. That
required scrubbing and copying more than 100 databases, some of which
could take 13 hours to transfer over a wide area network (WAN). After
installing a Dell
SonicWALL WXA 4000 WAN Acceleration Appliance, the largest databases
were transferred in under an hour. The SonicWALL (News - Alert) WXA solution saved
Jenkon more than just time; the company is paying for two-thirds less
bandwidth while getting more performance.
To ensure customers' invaluable sales data is fully protected from
threats, Jenkon deployed a Dell
SonicWALL E-Class NSA next-generation firewall, enabling granular
control and greater network visibility to protect each client's data
with finely tuned settings. The built-in VPN capabilities allow Jenkon
to securely connect the company's two data center locations and
SonicWALL Mobile Connect easily enables their customers' direct sales
forces the means to access their services via tablets and smartphones.
To ensure its SQL Server database environments deliver optimal
performance, Jenkon uses Dell Software's Spotlight
on SQL Server Enterprise monitoring solution. With Spotlight on SQL
Server Enterprise, Jenkon's database administrators can monitor the
health and performance of their SQL Server environments anytime,
anywhere, and thanks to the Spotlight mobile app, from any device,
enabling the team to proactively identify potential performance issues
before they surface. Once Spotlight on SQL Server Enterprise finds an
issue, employees can then use the SonicWALL Mobile Connect app to VPN
into the office and manage servers directly-all while working remotely
from their smartphones. In addition, Jenkon uses Dell Software's LiteSpeed
for SQL Server backup, compression and restore solution, enabling
the company to quickly and efficiently back up and move SQL Server data
across their environment.
Additionally, Jenkon is able to offer customers higher levels of support
since implementing Dell
PowerEdge servers and Dell
Networking switches at its dual IT environments. Jenkon's databases
had previously run on antiquated, physical servers. Now that Jenkon's
racks are comprised of PowerEdge servers, the company has hundreds of
virtual machines running on them and can support customer database
development, customer staging and disaster recovery.
EqualLogic storage is the final piece of the IT overhaul. Previous
storage was not fast enough to keep up with Jenkon's applications. Dell
EqualLogic allows these same applications to run at 10 times their
previous speed, enabling Jenkon to use fewer resources on the servers
while simultaneously providing a better product to its customers.
"Some of the most successful companies in the world trust Jenkon to
support their sales staffs both because of the proficiency and
reliability of their SaaS offering," said Matt Baker, executive director
of enterprise strategy at Dell. "The end-to-end breadth of Dell's
solutions approach brings accelerated benefit to Jenkon's IT
environment, benefitting their customers and their business overall.
Dell PowerEdge servers, Dell Storage, Dell Networking switches, Dell
Software and Dell SonicWALL work together to provide Jenkon greater
agility, availability, security and performance that scales with them as
they continue to grow."
"As a hosting company, it's critical that our business applications be
highly available for our customers at all times," said Shinsel. "Our new
environment has not only shortened development cycles but allowed us to
deliver an even better customer experience. We can scale to any size
that our customer requires and manage any environment globally."
With Jenkon's dual IT hosting environment implementation realized
through Dell's end-to-end enterprise solutions, the company can ensure
that its service level agreements meet greater uptime requirements,
allowing Jenkon to expand the market for its SaaS-based offerings with a
new competitive edge.
For more information on how Jenkon has enhanced their customer support
with end-to-end Dell solutions, watch the following videos:
Dell Inc. listens to customers and delivers innovative technology and
services that give them the power to do more. For more information,
Dell, PowerEdge EqualLogic and SonicWALL are trademarks of Dell Inc.
Dell disclaims any proprietary interest in the marks and names of others.
[ InfoTech Spotlight's Homepage ]