Globe Telecom reaps an abundance of international, local recognition
(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 23 May 2014
Release date- 21052014 - Globe Telecom reaped an abundance of international and local awards since the start of the year, affirming its leadership in mobile telecommunications despite challenges brought by the company's transformation journey amid an intensely competitive environment.
The telecommunications provider clinched a total of 15 awards since January this year, testifying to the company's groundbreaking and game-changing products and services.
'The company's thrust to put our customers firsts compels us to come up with products and service offers that enable our customers to communicate in the easiest and most convenient way possible. These awards are proof that we are on the right track. Along with our strong performance in the first quarter of this year in terms of revenues, earnings and improvement in market position, these awards motivate us to continue with our business strategy of offering products and services most relevant to our customers,' Globe President & CEO Ernest Cu said.
Top of the list of Globe Telecom's growing achievements is a recent recognition by Telecom Asia as the Best Asian Telecom Carrier for its leadership in various areas that include innovation, business execution, financial performance, market leadership, corporate social responsibility and corporate governance. The 17th Telecom Asia Awards also hailed Globe Telecom's Google Free Zone campaign, as Most Innovative Telecom project. The award, which is given to a telecom project that has the biggest impact on the market, offered access to internet and select Google services on internet-enabled mobile phones without any data charges.
Globe also gained international recognition for pioneering innovative products and services after winning, in the Best Mobile Service category of the 19th Annual Global Mobile Awards, the Best Network-based Solution for Serving Customers Award for its Globe Prepaid GoSakto: Create Your Own Promo. According to judges, the GoSakto promo garnered the award because it delivered to the prepaid market innovative pricing features previously confined to the postpaid market, providing many Globe customers the ability to personalize their services tailored to their needs.
Globe Prepaid GoSakto also gained recognition at the first Asia Pacific Stevie Awards under the New Consumer Product of the Year (All Other Nations category). GoSakto took home a Gold Stevie in recognition of the user interface it provides through which customers can create thousands of possible promo bundles via a step-by-step creation process.
Globe won two more awards, to emerge as the winningest Philippine company in the Asia-Pacific Stevie Awards. Hailed as the Customer Service Leader of the Year (All Other Nations), Globe bagged a Gold Stevie for launching a strategy that highlights the use of its Twitter support channel, @talk2GLOBE, and the newly introduced Globe Community the first comprehensive online telco community in the Philippines. Globe Community allows both Globe and non-Globe users to explore, answer and learn about the company's products and services, paving the way for a meaningful, efficient and personalized service available to its customers wherever they are, 24/7.
Meanwhile, the International Business Group's Globe Seafarer subscriber information module (SIM) won the bronze Stevie award for New Consumer Service of the Year (All Other Nations). The exclusive subscriber SIM for the Filipino maritime community addresses the need of traveling Filipino seafarers to regularly get in touch with their loved ones at affordable call and text rates from anywhere in the world without the use of expensive satellite equipment.
As a further testament to the excellence of its customer service, Globe Telecom garnered another recognition at the 8th Stevie Awards for Sales & Customer Service, one of the most coveted international business awards as it gives recognition to the achievements of sales, business developments, customer service, and call/contact center professionals worldwide. Globe won the Bronze Award for Innovation in Customer Service - Telecommunications for having new ideas and developments that enabled the company to meet the needs of its customers more effectively, leading to increased satisfaction and loyalty. One such idea is Globe Community.
Globe also took home the Gold Award for Best Use of Technology in Customer Service - Telecommunications after having successfully utilized various tools that worked together seamlessly to directly improve customer service delivery on Twitter and provide real business benefits.
Globe Telecom also recently won three international Gold Quill awards. Again, one of such award is for the company's Talk2Globe, the innovative online customer care solution that took advantage of the popularity of Twitter, where the company was able to address subscribers' concerns as well as engage customers online in an efficient and personalized way, leading to improved agent productivity and increased customer satisfaction. The company's program on Employee Engagement and Internal Communications also won the Globe Quill Excellence and Merit, respectively.
The telecommunications company also won the Anvil Award of Excellence for the exceptional rendition of its 2012 Annual and Sustainability Report as well as a Merit Award for its Specialized Public Relations Program on Crisis and Disaster Communications 'Glad to be Globe' social media campaign.
Globe also won the Integrated Communication Category in the ASEAN Corporate Sustainability Summit and Awards 2014 for having incorporated strategic communication programs for a more meaningful impact in line with its commitment to integrate sustainability in its core operations Such commitment led Globe to combine sustainability with its annual financial report to improve stakeholders' perception on accountability and transparency, and demonstrate the connection between corporate responsibility, business operations and strategy.
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