|[May 20, 2014]
FrontRange Introduces New IT Service Catalog Functionality for HEAT 2014.1 Release
MILPITAS, Calif. --(Business Wire)--
IT software company, today announced the addition of several new
critical capabilities to the IT service catalog that is included in its
HEAT 2014.1 Service Management solution. The Service Catalog updates
include key updates to the user interface that allow for greater
ease-of-use, additional reporting functionality and enhanced workflow
Enhancements to HEAT Service Catalog functionality include:
Improved usability and user interface: addition of tool tips
for improved self-help, dynamic field capabilities based on customer
input providing better context and navigation and single or
multi-pages free-form design to meet customer specific layout needs.
Enhanced reporting: full transactional and BI reporting
capabilities for higher level of performance monitoring and
Enhanced Workflow integration: dynamic workflow builder
improvements with drag and drop capabilities and ability to call
external systems for service fulfillments.
Multi-currency support: >broader multi-currency support allows
users to define pricelists with one-time or recurring prices in local
currencies based on the country of the employee.
Pricelist support: allows users to define cost and price for
each item and define pricelist per select option within a request
Price views per employees/cost center/business unit: creates
possibility to show employees own costs (or prices) as one-time and
recurring charges and transfer these charges to an internal accounting
HEAT is the first Service Management solution that incorporates both
on-premise and cloud applications on a unified platform. This approach
delivers a complete service management solution from a single vendor, on
a single platform, that gives customers the flexibility to leverage
multi-tenant cloud or on-premise deployment options-or a combination of
the two-to support their unique and evolving business needs.
"The biggest benefit of having deployed HEAT is having more consistent
IT service best practices," said Wil Clark, Director of IT Service
Management at University of North Texas System. "We've heard in our
customer satisfaction surveys that people know where to go to find help
now that we have HEAT Service Catalog."
"Given the growing business demand for cutting-edge service catalog
solutions, FrontRange has focused its development efforts on the
overhaul of its service catalog component," said Udo Waibel, chief
technology officer, FrontRange. "Many of HEAT's Service Catalog
enhancements are driven specifically by our customers' requirement to
help them support the business as a key service provider. We have a wide
range of customers whose service catalog requirements range from being
very simple to�complex. Such complexity is especially prevalent in our
larger and more global customers who demand enterprise-caliber service
catalog capabilities to support their business."
FrontRange is a leading provider of Hybrid
IT software solutions for organizations of all sizes. With our suite
of HEAT applications, FrontRange is the only company in the world that
provides, from a single platform, Service Management and Client
Management software on-premise and in the cloud. HEAT manages millions
of service interactions and millions of devices every day for more than
15,000 leading organizations around the world. Our customers deliver
world-class service while maximizing operational efficiencies with
reduced cost and complexity. FrontRange is headquartered in Milpitas,
Calif. and can be found at http://www.frontrange.com.
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