|[May 20, 2014]
Robust Hospital Communications System Helps Manage the First MERS Case in U.S.
MT. PROSPECT, Ill. --(Business Wire)--
Sophisticated reporting software played a critical role in managing the
first infectious MERS case in the U.S. earlier this month at Community
Hospital in Munster, IN. Once the possibility of a MERS infection was
recognized, hospital staff were able to quickly institute isolation
protocols and begin working with the CDC and state health department.
Identification and Isolation
"By being able to quickly identify the hospital staff that interacted
with the patient, we could know immediately which staff not only had
contact but for how long," said Chief Nursing Officer Ronda McKay. "From
the time the patient arrived at the Emergency Department to the time
they were isolated, we had the data we needed to act quickly."
The hospital was able to immediately provide the CDC with robust data
available from its nurse call software, Rauland
Responder® 5, which did identify the providers who came
into contact with the patient and who should be tested. Integrated with
the staff's RTLS badges, the nurse
call reports could provide the identity of every staff member that
cared for the patient and how much time they spent with the patient.
"We could tell down to the second how long they were in cotact with the
patient, and how long they were in the room, and provide that data to
the CDC," said McKay.
Responder software delivers extensive additional reporting that can help
hospitals track and analyze key performance data related to workflow,
staff performance, and resulting care. The global leader in nurse call
systems, Rauland Responder helps hospitals achieve better care with
scalable solutions that improve communications as well as patient and
"Every person who had contact with the index (infected) patient has been
tested, and they all have tested negative," Chief Medical Information
Officer Dr. Alan Kumar, of Community Hospital, told a news conference.
Dr. Kumar said that data is giving the CDC unprecedented ability to
study how much exposure to an infected individual it takes before the
virus can be transmitted. In the SARS outbreak, for example, Dr. Kumar
said that exposure time was about 10 minutes before a person was at risk.
Middle East Respiratory Syndrome (MERS)
The U.S. patient is a healthcare worker who had been working in Saudi
Arabia before traveling to Indiana via Chicago. The patient arrived at
the emergency room at Community Hospital with severe respiratory systems
and was admitted the same day in isolation.
A viral respiratory disease, MERS was first isolated in the Mid East in
2012 and more than 400 people in 12 countries have now been reported. 93
have died, according to the CDC. There is no available vaccine or
About Community Hospital
A 427-bed acute care hospital in Munster, Indiana, Community Hospital
offers a broad range of healthcare services as part of the Community
Healthcare System, Northwest Indiana's largest integrated healthcare
system. See www.comhs.org/community/.
About Rauland Responder®
Serving more than one million acute care beds in 40 countries, Rauland
Responder® communication and nurse call systems help hospital staff
deliver the best possible patient care, with fast, direct
patient-to-staff communication, flexible integration, intelligent call
routing and real-time reporting. Responder helps gather data real-time
for easier decision-making, optimized workflow and enhanced patient care
and satisfaction. For more information, visit www.rauland.com.
About Communication Company of South Bend
A U.S. distributor of Rauland-Borg based in South Bend, Communications
Company designs, installs and services communications technology systems
across Indiana. Its 24-hour service capabilities range from needs
assessment and installation to training and ongoing support. See www.communication-co.com.
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