|[May 13, 2014]
Research and Markets: Global Speech Analytics Market Forecast & Opportunities 2014-2019: Speech Engine, Indexing & Analysis, Reports & Dashboards
DUBLIN --(Business Wire)--
Research and Markets (http://www.researchandmarkets.com/research/pgg2m5/speech_analytics)
has announced the addition of the "Speech
Analytics Market by Solutions & Applications - Worldwide Market Forecast
(2014-2019)" report to their offering.
Speech Analytics market is expected to grow from $456 million in 2014 to
$1.33 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 23.9%
from 2014 to 2019.
LA and MEA regions are growing rapidly with CAGRs of 38.2% and 35.6%,
respectively from 2014 to 2019.
The speech analytics market is growing rapidly and fueled by various
trends, including the emergence of call centers, increasing focus on
regulatory requirements, and market intelligence and competitive
intelligence. The real-time analytics is the important product trend
that fulfills the regulatory requirements in the government and public
utilities and other verticals. These verticals are expected to have an
optimum market share in the overall market.
The vendors are focusing on packaged solutions that can be integrated
into other solutions such as workforce management solutions and
analytics software. Speech analytics technology consists of speech
engine, indexing and analysis software, query engine, and reports and
dashboard solutions. Frther, it is integrated with real-time analytics
tools and real-time guidance tools. The integration enables end-users to
take the best actions on customer conversations in a short period of
Globally, adoption rate is increasing due to the growing implementation
rate in APAC, MEA, and LA regions. Basically, speech analytics
technology is applied into business process management, agent
performance management, customer experience management, market
intelligence management, and risk and compliance management
applications. The implementation helps enterprises to capture and
analyze customer audio and text from phone calls. The analysis tracks
trends, assesses the effectiveness improvement, and demonstrates the
data into dashboards and reports for upper level management.
Telecommunication and IT vertical has the highest share in the overall
market. Speech analytics, other than telecommunication and IT sector,
has a wide portfolio in consumer goods and retail, healthcare and life
science, government, defense, and aerospace, manufacturing,
transportation and logistics, travel and hospitality, telecommunication
and IT, media and entertainment, public sector, energy, and utilities,
and outsourcing verticals.
Indexing & Analysis
Reports & Dashboards
Risk & Compliance Management CEM
Key Topics Covered:
2 Executive Summary
3 Market Overview
4 Speech Analytics: Market Size And Forecast By Types
5 Speech Analytics: Market Size And Forecast By Solutions
6 Speech Analytics: Market Size And Forecast By Services
7 Speech Analytics: Market Size And Forecast By Applications
8 Speech Analytics: Market Size And Forecast By Deployment Types
9 Speech Analytics: Market Size And Forecast By Organization Size
10 Speech Analytics: Market Size And Forecast By Verticals
11 Speech Analytics: Market Size And Forecast By Regions
12 Speech Analytics: Market Landscape
13 Company Profiles
Genesys (News - Alert) Telecommunications Laboratories
Nice Systems, Inc.
Verint (News - Alert) Systems, Inc.
For more information visit http://www.researchandmarkets.com/research/pgg2m5/speech_analytics
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