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TMCNet:  Research and Markets: Global Speech Analytics Market Forecast & Opportunities 2014-2019: Speech Engine, Indexing & Analysis, Reports & Dashboards

[May 13, 2014]

Research and Markets: Global Speech Analytics Market Forecast & Opportunities 2014-2019: Speech Engine, Indexing & Analysis, Reports & Dashboards

DUBLIN --(Business Wire)--

Research and Markets (http://www.researchandmarkets.com/research/pgg2m5/speech_analytics) has announced the addition of the "Speech Analytics Market by Solutions & Applications - Worldwide Market Forecast (2014-2019)" report to their offering.

Speech Analytics market is expected to grow from $456 million in 2014 to $1.33 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 23.9% from 2014 to 2019.

LA and MEA regions are growing rapidly with CAGRs of 38.2% and 35.6%, respectively from 2014 to 2019.

The speech analytics market is growing rapidly and fueled by various trends, including the emergence of call centers, increasing focus on regulatory requirements, and market intelligence and competitive intelligence. The real-time analytics is the important product trend that fulfills the regulatory requirements in the government and public utilities and other verticals. These verticals are expected to have an optimum market share in the overall market.

The vendors are focusing on packaged solutions that can be integrated into other solutions such as workforce management solutions and analytics software. Speech analytics technology consists of speech engine, indexing and analysis software, query engine, and reports and dashboard solutions. Frther, it is integrated with real-time analytics tools and real-time guidance tools. The integration enables end-users to take the best actions on customer conversations in a short period of time.

Globally, adoption rate is increasing due to the growing implementation rate in APAC, MEA, and LA regions. Basically, speech analytics technology is applied into business process management, agent performance management, customer experience management, market intelligence management, and risk and compliance management applications. The implementation helps enterprises to capture and analyze customer audio and text from phone calls. The analysis tracks trends, assesses the effectiveness improvement, and demonstrates the data into dashboards and reports for upper level management.

Telecommunication and IT vertical has the highest share in the overall market. Speech analytics, other than telecommunication and IT sector, has a wide portfolio in consumer goods and retail, healthcare and life science, government, defense, and aerospace, manufacturing, transportation and logistics, travel and hospitality, telecommunication and IT, media and entertainment, public sector, energy, and utilities, and outsourcing verticals.

Scope

Solutions

  • Speech Engine
  • Indexing & Analysis
  • Reports & Dashboards

Applications

  • Business Process
  • Agent Performance
  • Market Intelligence
  • Risk & Compliance Management CEM

Key Topics Covered:

1 Introduction

2 Executive Summary

3 Market Overview

4 Speech Analytics: Market Size And Forecast By Types

5 Speech Analytics: Market Size And Forecast By Solutions

6 Speech Analytics: Market Size And Forecast By Services

7 Speech Analytics: Market Size And Forecast By Applications

8 Speech Analytics: Market Size And Forecast By Deployment Types

9 Speech Analytics: Market Size And Forecast By Organization Size

10 Speech Analytics: Market Size And Forecast By Verticals

11 Speech Analytics: Market Size And Forecast By Regions

12 Speech Analytics: Market Landscape

13 Company Profiles

  • Aspect Software
  • Avaya, Inc.
  • Calabrio
  • Callminer
  • Genesys (News - Alert) Telecommunications Laboratories
  • Hp Autonomy
  • Nexidia, Inc.
  • Nice Systems, Inc.
  • Nuance Communications
  • Verint (News - Alert) Systems, Inc.

For more information visit http://www.researchandmarkets.com/research/pgg2m5/speech_analytics


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