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TMCNet:  Exony Launches Customer Experience Channel on TMCnet

[April 22, 2014]

Exony Launches Customer Experience Channel on TMCnet

TMCnet News
 

Norwalk, CT - April 22, 2014 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Customer Experience Channel, sponsored by Exony, has been launched as the newest addition to the TMCnet Online Community program. 

The Customer Experience Channel is designed for companies looking to enhance their business and data insight by utilizing customer feedback and improving customer interactions. The Customer Experience Channel addresses issues important to decision-makers who want to build their customer support services and gain a competitive edge by shaping their customers' experiences. Visitors to the Customer Experience Channel can find valuable resources such as feature articles, industry news, white papers, free product trials and e-demos.

The Customer Experience Channel can be found at: http://www.customerexperienceresource.com/

"Exony is pleased to join forces with TMC, the leader of communications and technology media," commented Simon Bunegar, VP of Communications at Exony. "TMCnet is known for providing valuable content, and we're thrilled to sponsor this forum where people can learn more about collaborative, online project management."

Exony is a world leader in helping enterprises use their customer contact resources to better improve customer experience, reduce churn and increase revenue while aggressively managing productivity.  The company delivers software aimed at consistently getting 'the right information with the right control to the right people.' Exony provides organizations with the open platform they need to deliver best in class enterprise-wide customer service infrastructures allowing both IT and the Business to share greater benefits and accelerated adoption across the contact center domain and beyond.

The company helps organizations to move away from legacy infrastructure to consolidated cloud environments. Freeing them up to focus on what matters: greater productivity, a better customer experience, and growing business revenue. Customers include Accenture (News - Alert), Assurant, Aviva, AXA, Bell Canada, Bharti, Cable & Wireless, CareCore, Centrica, Cisco, Coles, Corinthian Colleges, Dimension Data, Du, Empire Today, Expedia, Fedex, HBOS, IBM (News - Alert), IDEA, Insight, Kcom, Microsoft, Molina Healthcare, Mondial, National Grid, South African Airways, Sprint, State of California, Thomson Reuters, University of Miami, Verizon (News - Alert), Virgin Media, Vodafone and VSP. 

Exony is a Cisco Development Partner and member of the Cisco Developer Network at the highest level (Preferred Solutions Developer). The complete Exony VIM X platform and a broad range of business and IT modules are included in the Cisco (News - Alert) Solutions Plus Program.  Exony is privately held, with offices in Boston, MA, and near London, UK.

"TMCnet welcomes Exony's Customer Experience channel into our Online Community program," stated TMC President Dave Rodriguez (News - Alert). "Exony is a well-respected customer contact data and control software provider that shares our vision of advancing new technologies. Our Online Community program is a powerful Community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world."

TMCnet is the leading Website for communications and technology professionals. 

TMCnet is visited by two million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.

About TMCnet Online Communities

TMCnet Online Communities are news-generated, content-rich sites that position companies as leading "go-to resource" for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients.  To learn more about the Online Community program, please contact client services inquiry@tmcnet.com or call 203-852-6800. You can also visit us online at http://www.tmcnet.com/Community/Default.aspx

About TMC

TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About Exony

Exony is a market leader in optimization and control for hosted and networked customer contact infrastructures. Exony provides tools and services that optimize service delivery, balancing operational cost with business value and customer satisfaction.

Exony products offer reporting and analysis capabilities specifically designed to cope with the challenges of managing complex topologies that span the hosted-customer premise divide. Exony also provides capability that securely integrates network hosted Interactive Voice Response (IVR) and Speech applications with business systems to empower a new class of customer self-service programs.

Exony powers some of the world's largest organizations, with some of the world's most complex customer contact requirements.

TMC Contact:
Alisen Downey
Web Editor
Tel: 203-852-6800
Fax: 203-853-2845
adowney@tmcnet.com
sbunegar@exony.com
www.exony.com




Edited by Alisen Downey

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