|[March 26, 2014]
New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency
JACKSON, Miss. --(Business Wire)--
Bomgar (News - Alert), the leader in enterprise
remote support solutions, can now be integrated with the TOPdesk
service management solution. Developed by TOPdesk (News - Alert) based on the Bomgar
API, the new integration maximizes IT support efficiency and increases
the effectiveness of support representatives by giving them secure,
multi-platform remote support and chat capabilities directly from their
Bomgar allows technicians to support nearly any system in any location,
lowering costs while improving time to resolution and customer
satisfaction. The integration with TOPdesk allows support
representatives to launch a secure, Bomgar remote support session
directly from the TOPdesk incident or change record to immediately begin
remotely diagnosing and solving technology-related problems. End-users
can also click to request a Bomgar remote support session directly from
the TOPdesk self-service portal. Bomgar records all chat transcripts and
full session details, including video recordings, and feeds them back
into the TOPdesk record, ensuring a comprehensive audit trail.
"We are delighted that TOPdesk can now be integrated with Bomgar," said
Gordon Roberts, customer services manager at University of Reading.
"When we launch the new combined service in April, both solutions will
have huge positive impact on our service delivery. We are looking
forward to providing even more efficient service support with this
Additional TOPdesk support capabilities with Bomgar include:
Single-click, end-user initiated chat/remote support session via the
TOPdesk self-service portal.
Technicians can Jump directly to a remote system directly from an
incident or change request.
Leverage Bomgar's support for Intel (News - Alert) vPro to access remote systems even
when the OS is not running.
Support end users running Windows, Mac, Linux, Blackberry, Apple iOS,
Android (News - Alert) and Windows Mobile.
Both companies will be exhibiting and demoing their solutions at UCISA
2014, March 26-28 in Brighton, UK. Bomgar can be found at stand #69
and TOPdesk at stand #43.
For more information, please visit: www.bomgar.com/products/integrations/topdesk.
Bomgar is the leader in enterprise remote support solutions for easily
and securely supporting computing systems and mobile devices. The
company's appliance-based products help organizations improve tech
support efficiency and performance by enabling them to securely support
nearly any device or system, anywhere in the world - including Windows,
Mac, Linux, iOS, Android, BlackBerry (News - Alert) and more. More than 8,000
organizations across 65 countries have deployed Bomgar to rapidly
improve customer satisfaction while dramatically reducing costs. Bomgar
is privately held with offices in Jackson, Atlanta, Washington D.C.,
Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com,
or on Facebook,
TOPdesk develops, markets, implements and supports software that helps
organizations efficiently manage the services they provide. Our mission
is to create a user-friendly and affordable service management solution
for every type of organization. Whether this concerns IT, Facilities
Management, HR, service desk or service support, TOPdesk helps you
support your employees, customers, consumers and citizens.
TOPdesk is available in three versions: Professional, Enterprise and
Ultimate. Our software is geared towards small organizations as well as
large multinationals and is available as a local installation or
Software as a Service. Due to the modular structure of the application,
a TOPdesk solution can be tailored to every organization's needs. For
more information, please visit: www.topdesk.com.
[ InfoTech Spotlight's Homepage ]