|[March 25, 2014]
Jacada Call Center Desktop Solutions Chosen by Global Technology Company
ATLANTA --(Business Wire)--
Jacada (News - Alert), Inc., a leading global provider of customer service
technology designed to simplify the interaction between businesses and
their customers, today announced that it has entered into a material
contract with a leading aerospace and defense technology company, acting
through its implementation and outsourcing division to deliver an Agent
Desktop Customer Support solution for its client's contact center
operations. The Jacada solution will include Jacada Workspace Agent
Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada
Interface Server to provide a unifieddesktop that ties together the
company's CICS mainframe and multiple desktop applications (web and
thick client) to provide a complete customer service solution.
The solution will enable a major utility client of the technology
outsourcer to provide better customer service and ensure that the end
consumer receives consistent, high quality service while saving money
and driving operational efficiencies.
"We are happy to begin this relationship with a state-of-the-art company
such as this to continue providing our solutions," states Guy Yair,
Jacada Co-Chief Executive Officer. "We are proud to demonstrate that our
technology meets the standards of such Fortune 100 companies."
Jacada solutions help organizations improve their customer experiences
and reduce their operational costs. Jacada enables organizations to
deliver advanced customer and agent interactions by implementing
cutting-edge mobile customer service and visual IVR solutions, agent
desktops, and process optimization tools. Customers can benefit from an
improved customer service experience at every touch point with the
organization, whether at the call center, on the mobile, or at the
retail store. Jacada projects often deploy in less than six months, and
customers often realize a complete return on investment within 12 months
of deployment. Founded in 1990, Jacada operates globally with offices in
Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.
More information is available at www.Jacada.com.
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