|[March 19, 2014]
Research and Markets: Helpdesk Outsourcing Market in North America 2012-2016 Out Now
DUBLIN --(Business Wire)--
Research and Markets (http://www.researchandmarkets.com/research/mxvzc8/helpdesk)
has announced the addition of the "Helpdesk
Outsourcing Market in North America 2012-2016" report to their
The analysts forecast the Help Desk Outsourcing market in North America
to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the
key factors contributing to this market growth is the considerable
reduction in operational costs. The Help Desk Outsourcing market in
North America has also been witnessing an upsurge of cloud services.
However, the lack of understanding regarding the domain could pose a
challenge to the growth of this market.
The key vendors dominating this space are HP Co., IBM (News - Alert) Corp., Computer
Sciences Corp., Dell Inc., and Atos S..
The other vendors mentioned in the report are HCL Technologies (News - Alert) Ltd.,
CompuCom Systems Inc., Unisys Corp., Xerox Corp., Stefanini IT
Solutions, Genpact Ltd., Ciber Inc., Pomeroy IT Solutions Inc., Wipro
Ltd., CGI (News - Alert) Group Inc., TCS Ltd., Maintech Inc., and Fujitsu Ltd.
Commenting on the report, an analyst from the IT Services team said:
"The growing complexities of help desk usage preferences expressed by a
young workforce and the increasing complexity of enterprise business is
creating a demand for customized and tailored help desk solutions which
are more flexible to meet the clients' requirements. To meet this need,
help desk outsourcing vendors are providing solutions that suit the
specific requirements of enterprises, which is leading to increased
outsourcing of help desk services. Further, enterprises are outsourcing
the management of their help desk facilities to be able to better
concentrate on their core business activities. Based on the business
model, outsourcing vendors are forced to provide specifically designed
solutions to enterprises."
According to the report, currently there is more acceptance of, and an
increasing demand for, help desk outsourcing services in the market.
With the increasing adoption of new technologies, client firms are
engaging in more help desk outsourcing to maintain an economical cost
structure for their businesses.
For more information visit http://www.researchandmarkets.com/research/mxvzc8/helpdesk.
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