|[March 05, 2014]
ManageEngine Slashes IT Help Desk Expenses for 60,000+ Companies
PLEASANTON, Calif. --(Business Wire)--
the real-time IT management company, today announced that the standard
edition of its flagship IT help desk software, ServiceDesk
Plus, is now available for free - with no restrictions, regardless
of whether software runs in the cloud or on premise. Previously,
ServiceDesk Plus Standard Edition was free for up to five
technicians/agents. The move slashes IT help desk expenses for the
60,000+ companies that have already implemented ServiceDesk Plus
Standard Edition and invites other companies to do the same by adopting
the ManageEngine (News - Alert) solution. An online demo of ServiceDesk Plus is
available at http://demo.servicedeskplus.com/.
With more than 750 help desk solutions available in the market,
organizations find it difficult to choose help desk software that meets
both their feature and financial needs. If they do find a solution that
meets their feature and budget requirements, it often comes with
restrictions or limitations based on the number of supported
technicians, agents, tickets or users.
In response, ManageEngine becomes the first vendor to offer a
fully-functional, IT help desk free of charge, with no restrictions on
the number of agents, tickets or end users or on the amount of cloud
storage supported. ServiceDesk Plus Standard Edition comes with
full-fledged ITIL incident and knowledge management functionalities,
including extensive reporting and dashboard capabilities that cover the
full life cycle of IT help desk tickets.
"ManageEngine has always believed in changing the game in IT management
software," said Raj Sabhlok (News - Alert), president, ManageEngine. "Last year, we
made ITIL affordable for all businesses at just $995. This year, we've
made the standard edition of ServiceDesk Plus free so that all
enterprises, big and small, can start following an organized process of
ITSM in their organizations. This is not just 'another help desk
software.' It is one of the best in the market with loads of
thoughtfully built features."
ManageEngine takes its gloves off and gives ServiceDesk Plus, the help
desk software used by over 83,000 organizations across 186 countries in
29 different languages, at no cost. ManageEngine customers can now make
use of as many agents, as many users and as many tickets as they want,
for as long as they wish, at zero subscription cost!
Today's announcement is particularly beneficial to IT managers who find
themselves bound by help desk restrictions and want to break free from
those shackles and take T service management to the next level.
Similarly, offering ServiceDesk Plus Standard Edition for free opens
doors for organizations that have not yet adopted standardized ITSM
processes. With the help desk sitting at the core of ITSM, ManageEngine
makes it possible for every organization, big or small, to have a
world-class help desk and to take the first step towards organized IT.
In fact, this is a giant leap for IT as more than 60,000 organizations
that have already adopted the standard edition of ServiceDesk Plus get
to slash their IT budgets this year.
Pricing and Availability
ServiceDesk Plus Standard Edition is available immediately and free
forever. Annual maintenance/support contracts (AMCs) may be purchased
separately. Visit http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html
to see what's available in the free edition.
For more information on ServiceDesk Plus, please visit http://www.servicedeskplus.com/,
and for more information on ManageEngine, visit http://buzz.manageengine.com/.
Follow the blog at http://blogs.manageengine.com,
on Facebook (News - Alert) at http://www.facebook.com/servicedeskplus
and on Twitter (News - Alert) at @ME_ITSM.
About ServiceDesk Plus
ServiceDesk Plus is comprehensive help desk software with integrated
asset and project management capabilities built on ITIL framework.
ServiceDesk Plus is trusted by more than 83,000 companies across 186
countries and is available in 29 different languages. With ServiceDesk
Plus, IT organizations can leverage ITIL processes while unifying their
help desk, asset management and project management activities in a
single pane of glass. For more information about ManageEngine
ServiceDesk Plus, visit www.manageengine.com/servicedeskplus/.
ManageEngine delivers the real-time IT management tools that empower an
IT team to meet an organization's need for real-time services and
support. Worldwide, many established and emerging enterprises -
including more than 60 percent of the Fortune 500 - rely on ManageEngine products
to ensure the optimal performance of their critical IT infrastructure,
including networks, servers, applications, desktops and more.
ManageEngine is a division of Zoho
Corp. with offices worldwide, including the United States, India,
Japan and China. For more information, please visit http://buzz.manageengine.com/;
follow the company blog at http://blogs.manageengine.com/,
on Facebook at http://www.facebook.com/ManageEngine
and on Twitter at @ManageEngine.
ManageEngine is a trademark of Zoho (News - Alert) Corp. All other brand names and
product names are trademarks or registered trademarks of their
Tags: ManageEngine, real-time IT, Zoho, ServiceDesk Plus, service desk,
help desk, ITIL, ITSM, asset management, IT service management, project
management, IT management, workflow automation, virtualization, cloud,
desktop management, network management, server management
[ InfoTech Spotlight's Homepage ]