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TMCNet:  Western Colorado Bank Experiences Improved IT Operational Efficiency and Increased Customer Satisfaction Using Robot

[March 04, 2014]

Western Colorado Bank Experiences Improved IT Operational Efficiency and Increased Customer Satisfaction Using Robot

(Marketwire Via Acquire Media NewsEdge) MINNEAPOLIS, MN -- (Marketwired) -- 03/04/14 -- Robot, a division of HelpSystems, announced today that the privately held Alpine Bank selected Robot systems management solutions to improve operational efficiency and increase satisfaction for their customers throughout western Colorado.

Alpine Bank selected Robot/SCHEDULE job scheduling software, Robot/CONSOLE message and resource management software, and Robot/ALERT notification software to streamline their workflow and automatically monitor for critical system messages from their iSeries.

The locally owned and operated bank works to create custom solutions and react quickly to the needs of their customers. One way to reach these goals is by investing in software that is similarly flexible and responsive. "It's nice to have products that work well together, that you can rely on to save you time and money and be confident that they are working correctly," said Susan DeRocher, iSeries Administrator, Alpine Bank.

DeRocher led the charge toward automation after recognizing the inefficiencies that existed using the native IBM i scheduler -- there were still a number of manual processes that needed to be performed and jobs were terminating without notification. With Robot's monitoring and automatic response capabilities, Alpine Bank has noted the positive results of lowered expenses and uninterrupted service. The small iSeries team no longer worries about covering the night shift and experiences less stress when calendaring complex job schedules or extracting information from their banking applications.

Rose Fraser, Alpine Bank's vice president for IT, explains the impact of automating processes at Alpine Bank with Robot. "When I started 25 years ago as a night processor in IT, we had seven banks and it was a full-time job monitoring and correcting errors during night processing. We are now one bank with 38 branch locations and that whole process is pretty much automated. We rely heavily on Robot for our automation needs." HelpSystems offers a free, 30-day trial of its Robot systems management solution set. The trial includes full product access and free support.

About Robot Robot, a division of HelpSystems, provides a complete line of automated systems management solutions for IBM i servers. For over 30 years, Robot has enabled IT to confidently run their systems unattended with powerful, fully integrated software and world-class support.

About HelpSystems HelpSystems, LLC is a leading provider of systems management, security, and business intelligence solutions. HelpSystems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 7,000 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, HelpSystems sells its solutions directly and through strategic partners worldwide.

HelpSystems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, Bytware, Safestone, CCSS, InterMapper, and ShowCase. Learn more at www.helpsystems.com.

The following files are available for download: PDF HelpSystems Logo Colleen KulhanekDirector of Global Marketing1 952-563-2798colleen.kulhanek@helpsystems.com Source: HelpSystems

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