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TMCNet:  ManageEngine Introduces Change Workflows to ServiceDesk Plus

[February 12, 2014]

ManageEngine Introduces Change Workflows to ServiceDesk Plus

PLEASANTON, Calif. --(Business Wire)--

ManageEngine, the real-time IT management company, today announced the general availability of change workflows for its flagship ITIL-ready help desk software, ServiceDesk Plus. The move lets IT teams define a systematic way of initiating and implementing a change and automate the entire process. An online demo of the ServiceDesk Plus change workflows is available at http://demo.servicedeskplus.com/.

For most IT organizations, change is a constant. The objective of change management is to ensure that positive changes are made and that the required changes are controlled and do not have serious impact or cause major disruption to their IT services. Most of these changes may involve some level of risk during implementation, and users should be made aware of that risk. Change workflows make it easier to initiate and execute the change as well as keep people informed throughout the change process.

"Organizations need to be proactive and counter resistance to critical changes well in advance," said Uma�Shankar, product manager, ServiceDesk Plus, at ManageEngine (News - Alert). "To do that, you need an organized and methodical process to give you complete information at each stage of the change management process. ServiceDesk Plus now offers a systematic way of handling the complete change process to ensure change is accomplished successfully."

Inside ServiceDesk Plus Change Workflows

ManageEngine has enhanced the change management module of ServiceDesk Plus to include several new features, including change roles, change templates, additional change fields, change stages/statuses and change workflows. With the new change management module in ServiceDesk Plus, users can now:

  • Automate the change management process
  • Configure the change process for each individual stage
  • Trigger the asset scan process
  • Configure templates for commonly occurring changes
  • Get complete visibility on the current progress
  • Assign roles to users and technicians so that each can be a part of the change process
  • Receive notifications based on stages and status
  • Document all notifications, stage comment, etc. which will help for auditing purposes
  • Analyze the level of risk in the change management process

Pricing and Availability

ServiceDesk Plus is available in three editions. The Standard Edition which includes help desk is free for five technicians. The Professional Edition comes with help desk and asset management and is $395. The Enterprise Edition which includes help desk, asset and project management, and ITIL features is $995. Change management is included with the Enterprise Edition and available as an add-on for the other editions.

For more information on ServiceDesk Plus, please visit http://www.servicedeskplus.com/, and for more information on ManageEngine, visit http://buzz.manageengine.com/. Follow the blog at http://blogs.manageengine.com, on Facebook (News - Alert) at http://www.facebook.com/servicedeskplus and on Twitter (News - Alert) at @ME_ITSM.

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 20,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. For more information about ManageEngine ServiceDesk Plus, visit www.manageengine.com/servicedeskplus/.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization's need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

ManageEngine is a trademark of Zoho (News - Alert) Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, ServiceDesk Plus, service desk, help desk, ITIL, change workflow, change management, asset management, project management, IT management, workflow automation, virtualization, cloud, desktop management, network management, server management


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