|[February 10, 2014]
FrontRange Receives TMC's CUSTOMER Magazine's 2014 Product of the Year Award
MILPITAS, Calif. --(Business Wire)--
Hybrid IT software company, announced today that TMC,
a global, integrated media company, has named HEAT Hybrid IT as a CUSTOMER
2014 Product of the Year Award winner.
HEAT Hybrid is the first Service Management solution that incorporates
both on-premise and cloud applications on a unified code base. This
unified platform delivers a complete service management solution from a
single vendor, on a single platform, that gives customers the
flexibility to choose between utilizing cloud or on-premise deployment
options-or a combination of the two-to support their business needs.
Key benefits of HEAT Hybrid IT:
Maximizes operational efficiencies by reducing service desk
call volume by up to 80% and time spent on application deployment by
up to 95%.
Reduces IT costs by reducing downtime due to unplanned or
unapproved changes by up to 75% and reducing total cost of ownership
(TCO) costs by up to 70%.
Improves service quality and compliance by reducing the number
of status calls received by up to 80% and reducing troubleshooting
efforts by up to 85%.
"FrontRange is pleased to receive CUSTOMER magazine's Product of
the Year award for a second straight year," said Kevin J. Smith, Vice
President and General Manager, Cloud Business Unit, FrontRange. "We are
dedicated to continuing our track record of innovation and delivering
some of the most advanced ITSM products in the market."
"On behalf of both TMC (News - Alert) and CUSTOMER magazine, it is my pleasure
to honor FrontRange with a 2014 Product of the Year Award," said Rich
Tehrani, CEO, TMC. "Its HEAT Hybrid ITSM solution has proven
deserving of this elite status and I look forward to continued
innovation from FrontRange in 2014 and beyond."
The 16th Annual Product of the Year Award winners
are�published in the January/February 2014 issue of CUSTOMER
For more information about the CUSTOMER 2014 Product of the Year
Awards or any of the TMC media properties, please visit www.tmcnet.com.
FrontRange is a leading provider of Hybrid
IT software solutions for organizations of all sizes. With our suite
of HEAT applications, FrontRange is the only company in the world that
provides, from a single platform, Service Management and Client
Management software on-premise and in the cloud. HEAT manages millions
of service interactions and millions of devices every day for more than
15,000 leading organizations around the world. Our customers deliver
world-class service while maximizing operational efficiencies with
reduced cost and complexity. FrontRange is headquartered in Milpitas,
Calif. and can be found at http://www.frontrange.com.
TMC's CUSTOMER Magazine
CUSTOMER�magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Each issue of CUSTOMER includes news and insights on
the latest developments in agent training, analytics, ERP, IVR, social
CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com
for more information.
TMC is a global, integrated media company that supports clients' goals
by building communities in print, online, and face to face.�TMC
publishes multiple magazines including Cloud
is the leading source of news and articles for the communications and
technology industries, and is read by as many as 1.5 million unique
visitors monthly. TMC produces a variety of trade events, including ITEXPO,
the world's leading business technology event, as well as industry
events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB
Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 &
Mobile App Developer Conference; LatinComm Conference and Expo; M2M
Evolution Conference & Expo; Mobile Payment Conference; Software Telco
Congress; Super Wi-Fi Summit - The Global Spectrum (News - Alert) Sharing and TV White
Space Event; SIP Trunking, Unified Communications & WebRTC Seminars;
Wearable Tech Conference & Expo III; Fitness and Sports Wearable
Technology (FAST (News - Alert)) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit www.tmcnet.com.
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