|[February 06, 2014]
CommuniTake Announces New Release - CommuniTake 4.0, Offering Innovative Enterprise Mobility Management and Support Capabilities
TEL AVIV, Israel --(Business Wire)--
CommuniTake announced the immediate availability of CommuniTake 4.0. The
new release addresses and resolves key pain points for operators and for
the mobile employee. CommuniTake 4.0 further extends the capabilities
and manageability of the world's only Enterprise Mobility and Total Care
suite. It provides better readiness to address the challenges of
vertical industries such as retail, education, automotive, and Android (News - Alert)
driven Internet of Things. The new release delivers the following
Monitoring and geo-mapping dropped call events: by identifying who
experiences imperfect mobile experience, service providers are able to
build stronger relationships with their customers, increasing the
likelihood they will reward them with loyalty.
Extended on-device app diagnosis capabilities, including new hardware
and software tests, both for Android and iOS devices: puts support
freedom in the hands of the users, making it accessible at any time.
In-Store Care: enhances management capabilities over in-store
demonstration devices toward operational efficiencies and a unified
Mobile support leveraging remote takeover between community members:
makes a better and less intrusive care experience with persons that
the user is comfortable with.
Case initiation via an on-device repair questionnaire: shortens the
iscovery phase and improves support metrics by submitting relevant,
timely problem description prior to the support session.
Single-click data backup and restoration through the on-device care
application: narrows the likelihood of users losing crucial data and
increases customers' engagement.
Simple language search in device manuals: offers more contextual
support relevance via quick answers available for support advisors.
New MDM user interface and smart one-and-done definitions: using an
intuitive interface and smart processes, administrators can quickly
define policies and address mobility problems to optimize productivity.
Intelligent secure messaging and data containerization: allows for
seamless mobility, and robust security, linked to daily routines, for
eliminating security breaches.
Silent over the air installation of Android applications: makes the
CommuniTake platform even more useful by silently adding content to
improve user mobile experience.
"We are excited to leverage our expertise and experience in the
support-intensive mobile world. With these enhanced capabilities,
operators will revolutionize the way they address support challenges and
achieve increased efficiency. They will better understand the mobile
experience toward driving more effective retention campaigns", said
Ronen Sasson, CommuniTake CEO. "Enterprises can quickly and easily
deploy our enterprise mobility solution to realize enhanced mobility
value. It well addresses the evolving requirement of enterprises to
internally support their mobile devices. We deliver the world's only
mobility solution containing five components: device management;
extended communications security; device diagnostics for always
connected employees; device sharing for tangible guidance among
professionals; and remote device takeover for internal cost - effective
About CommuniTake Technologies
CommuniTake is a front-runner in remote access technology over mobile
devices. CommuniTake delivers a leading Mobility platform that unifies
comprehensive Enterprise Mobility Management with robust multi-channel
support and core Internet of Things services. The CommuniTake solutions
suite turns support to be the hallmark of a successful communication
service provider; leverages enterprise mobile resources and processes to
effectively drive business results within fully secure and managed
mobility; and provides visibility and control over connected machines.
CommuniTake proven success features superior technology; advanced
functionality; flexible delivery methods; and a white label model.
CommuniTake products are deployed by foremost operators and businesses
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