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TMCNet:  TMC Announces 2014 CUSTOMER Product of the Year Award Winners

[January 23, 2014]

TMC Announces 2014 CUSTOMER Product of the Year Award Winners

TMCnet News
 

Norwalk, CT (January 23, 2014) - TMC, a global, integrated media company helping clients build communities in print, in person and online announced today the winners of the 2014 CUSTOMER Product of the Year Awards.

Selected by the editors of CUSTOMER magazine, award winners represent the best, most innovative Call Center, CRM and Teleservices products and solutions released in 2014.

'The CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience,' said Erik Linask, Group Editorial Director, TMC (News - Alert). 'Without a doubt, this year's winners represent some of the most innovative and useful customer experience management solutions available on the market in 2014.'

'On behalf of TMC and CUSTOMER magazine I would like to congratulate all of the winners of the 2014 CUSTOMER Product of the Year Award,' said Rich Tehrani, CEO, TMC. 'Without exception all of the winning companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.'

2014 CUSTOMER Product of the Year Award winners are featured in the January/February 2014 issue of CUSTOMER magazine and are listed below:

Company

Product

Clear C2, Inc.

C2CRM

Clarizen

Clarizen V6

VXI Global Solutions, LLC

VisionSuite

Monet Software Inc.

Monet WFO Live - Workforce Optimization in the Cloud

Noble Systems Corporation

Noble®-Salesforce.com™ Integration

Bright Pattern

ServicePattern

SmartAction

Intelligent Voice Automation

Confirmit

Confirmit MyMobile

Epicor Software Corporation

Epicor Eagle

Tigerpaw Software

Tigerpaw Business Suite 13

Expert Global Solutions (EGS)

Expert Business Information System (EBIS)

Mattersight Corporation

Mattersight® Predictive Behavioral Routing

RightAnswers, Inc.

RightAnswers Unified Knowledge Platform

VanillaSoft

VanillaSoft

FieldSync™

FieldSync™

OAISYS

Tracer & Talkument Version 7.4

Toshiba America Information Systems, Telecommunication Syste

Call Manager Mobile

PowerNet Global (News - Alert)

NetDialer

ServiceMax

ServiceMax 13

Velocify

Velocify LeadManager™

Alloy Software, Inc.

Alloy Navigator Express

Pegasystems (News - Alert) Inc.

Pega CRM

Genesys

Genesys' Lexee

inContact, Inc.

Personal Connection

Aspect

Aspect Workforce Mobile

Cicero Inc.

Cicero Discovery

Verint Systems, Inc.

Impact 360 for Back-Office Operations

ResponseTek (News - Alert)

ResponseTek Mobile

Intelemedia Communications, Inc.

Leaders Choice Call Management

ForeSee

ForeSee SessionReplay for Mobile

ac2 Solutions, Inc.

Advanced Workforce Optimization (AWO) Portal

Calabrio

Calabrio Desktop Analytics

Spoken Communications

Spoken

Citrix

Citrix GoToAssist

Drishti Soft Solutions Pvt. Ltd.

Ameyo

Coveo

Coveo Website Search & Content Personalization

ePath Learning, Inc.

ePath Learning ASAP

CSG International

Customer Communication Center or CCC

Nice Systems Ltd.

Customer Engagement Analytics

Connect First

Connect First Safe

Transera

Transera's Customer Engagement Analyzer

NICE Systems

NICE Fizzback

FrontRange

HEAT Hybrid IT Service Management

Medallia

Medallia Promote with TripAdvisor

Mitel

Mitel MiContact Center Release 7.0

Magnetic North Software Ltd

Maximise Cloud Contact Center

Alorica

Alorica Analytics

Contact Solutions

My:Time

Radish Systems

ChoiceView Visual IVR

Alorica

Helix

Votacall

Votacall Hosted PBX & Cloud Call Center

About TMC

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum (News - Alert) Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:                                                                                                    
Jessica McCaffrey
Marketing Manager
203-852-6800, ext. 170
jmccaffrey@tmcnet.com




Edited by Cassandra Tucker

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