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TMCNet:  Calabrio Launches Contact Center Analytics Community on TMCnet

[January 20, 2014]

Calabrio Launches Contact Center Analytics Community on TMCnet

TMCnet News
 

Norwalk, CT - January 20, 2014 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Contact Center Analytics Community, sponsored by Calabrio (News - Alert), Inc., has been launched as the newest addition to the TMCnet Online Community program. 

The Contact Center Analytics Community is designed for contact centers and other organizations looking to enhance their operations by utilizing analytics solutions to simplify big data, and take actionable steps to improve customer support, increase revenue, and better train employees. The Contact Center Analytics Community addresses issues important to decision-makers who want to gain a competitive edge by maximizing the use of big data to run their businesses more efficiently and effectively. Visitors to the Contact Center Analytics Community can find valuable resources such as feature articles, industry news, white papers, free product trials and e-demos.

The Contact Center Analytics Community can be found at: http://contactcenteranalyticsreview.tmcnet.com/

"Calabrio is pleased to join forces with TMC, a leader of communications and technology media," commented Matt Matsui, Vice President of Product Marketing at Calabrio. "We're thrilled to sponsor this forum where people can learn more about ways to leverage the data created through customer interactions to gain real insight into issues and opportunities that business can take advantage of."

Calabrio is a known leader in contact center analytics and workforce optimization solutions. The company's focus has always been on the customer, and as such Calabrio continually strives to improve and tailor its services to meet clients' needs. The company's powerful analytics solution achieves this goal by helping businesses to understand the collective patterns and trends of every customer interaction, which allows for the development of an unparalleled perspective into the customer experience.

The company's flagship product, Calabrio ONE, centralizes workforce optimization software into one comprehensive and integrated suite that's easy to implement, use and maintain. It takes advantage of the company's Web 2.0 platform-a smart and simple way to manage big data-which individual users can fully customize. Calabrio Analytics provides a unique means for contact centers to view call, screen and text activity in an integrated dashboard. Data overviews are presented in Calabrio's trademark widget-based dashboards to reveal activities, patterns and trends for drill-down analysis. All of this makes it fast and easy for contact center agents to access and view valuable information, enabling them to more easily turn their attention to what matters most-the customer.

For the second consecutive year, Calabrio was named the only Visionary vendor in the Gartner (News - Alert) Magic Quadrant for Contact Center Workforce Optimization, and is consistently given top marks in customer satisfaction and support rankings.

"TMCnet welcomes Calabrio's Contact Center Analytics Community into our Online Community program," stated TMC President Dave Rodriguez (News - Alert). "Calabrio is a well-respected customer contact data and control software provider that shares our vision of advancing new technologies. Our Online Community program is a powerful Community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world."

TMCnet is the leading Website for communications and technology professionals. TMCnet is visited by two million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.

About TMCnet Online Communities

TMCnet Online Communities are news-generated, content-rich sites that position companies as leading "go-to resource" for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients.  To learn more about the Online Community program, please contact client services inquiry@tmcnet.com or call 203-852-6800. You can also visit us online at http://www.tmcnet.com/Community/Default.aspx

About TMC

TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics, text analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user - agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco (News - Alert) Developer Network (CDN), Avaya Select Partner Program (SPP), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.

Follow Calabrio on Twitter (News - Alert) at: http://www.twitter.com/calabrio

TMC Contact:

Alisen Downey

Web Editor

Tel: 203-852-6800

Fax: 203-853-2845

adowney@tmcnet.com

www.tmcnet.com

Calabrio Contact:

Tel: 763.592.4600

info@calabrio.com

www.calabrio.com




Edited by Alisen Downey

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