|[December 19, 2013]
Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard
INDIANAPOLIS --(Business Wire)--
Interactive Intelligence Group Inc.'s (Nasdaq: ININ) cloud-based
communications-as-a-service offering has successfully met the Security
Standards Council's Payment Card Industry Data Security Standard 2.0 for
Level 1 compliance.
An Independent PCI (News - Alert)-Qualified Security Assessor, Intersec Worldwide (www.intersecworldwide.com),
conducted the assessment, from which it determined that the Interactive
Intelligence Communications as a Service? dedicated
cardholder data environment was compliant with PCI DSS version 2.0
"Validation of the Interactive Intelligence CaaS?
environment's compliance with PCI DSS ensures that a company's payment
network meets industry best practices and security controls that card
brands have established to keep customer credit card data safe and
secure for digital-based processing, storage and transmission," said
Intersec Chief Information Security Officer Jeff Tutton. "Interactive
Intelligence cloud customers get the additional reassurance of Level 1
validation, which is the highest level offered and means that an
independent PCI QSA has reviewed and officially signed off on the
Intersec reported that the Interactive Intelligence CaaS?
PCI-compliant cloud environment offers the following security measures
as part of its validation:
Multi-layer protection and data access limitations.
Services that monitor, defend against, and mitigate cyber assaults and
Features that include antivirus management, vulnerability scanning, a
secure audit trail, and resource tracking.
Round-the-clock technical support by comprehensively trained staff to
maximize uptime and availability, and enhance security.
Interactive Intelligence offers additional industry certification at the corporate
(SOX, ISO 9001, ISO 27001, JITC), cloud services (SSAE-16 SOC2, customer
data isolation, proactive monitoring), and data center levels.
For added security, the Interactive Intelligence CaaS?
offering gives customers the option of keeping all their data within
their firewall. In addition, Interactive Intelligence offers its cloud
customers a network operations center that provides 24x7 CaaS support
"With nearly two decades of experience working with contact centers that
are regularly tasked with collecting sensitive customer data, we're no
stranger to strict security standards," said Interactive Intelligence
Vice President of CaaS Mike Szilagyi. "We've maintained our security
commitment to these customers with our Interactive Intelligence CaaS?
offering by investing in the highest industry certifications at every
level so that they're guaranteed the safest, most trusted cloud solution
on the market."
DSS is a proprietary�information security standard established by
the major card brands for organizations that handle cardholder
information for debit, credit, prepaid, e-purse, ATM and POS card
For more information about Interactive Intelligence CaaS?,
About Interactive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of contact center,
unified communications, and business process automation software and
services designed to improve the customer experience. The company's
solutions, which can be deployed via the cloud or on-premises, are ideal
for industries such as financial services, insurance, outsourcers,
collections and utilities. Interactive Intelligence was founded in 1994
and has more than 5,000 customers worldwide. The company is among
Software Magazine's 2013 Top 500 Global Software and Service Providers,
and is the recipient of TMC's Cloud Computing Magazine's 2013 Cloud
Computing Excellence Award. It has received Frost & Sullivan's (News - Alert) Company
of the Year Award, Contact Center Systems, North America, for the last
three consecutive years. Interactive Intelligence employs more than
1,700 people and is headquartered in Indianapolis, Indiana. The company
has offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be reached
at +1 317.872.3000 or firstname.lastname@example.org.
Visit the company on the Web at www.inin.com;
on Twitter (News - Alert) at www.inin.com/twitter;
on Facebook (News - Alert) at www.inin.com/facebook;
or on LinkedIn (News - Alert) at www.inin.com/linkedin.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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